Zender – WHMCS Plugin for SMS and WhatsApp

Introduction to Zender WHMCS Plugin for SMS and WhatsApp

As a business owner or administrator, it's essential to stay in touch with your customers effectively. With the increasing adoption of messaging platforms like SMS and WhatsApp, it's crucial to integrate these services with your existing customer support system. WHMCS (Web Host Manager Complete Solution) is a widely used billing and automation tool for web hosting and e-commerce businesses. To facilitate seamless communication with your clients, Zender offers a plugin that integrates WHMCS with SMS and WhatsApp services. This tutorial will walk you through the process of setting up and using the Zender WHMCS plugin for SMS and WhatsApp.

Prerequisites:

Before you begin, ensure you have the following:

1. WHMCS installed and configured on your server.
2. A Zender account and a valid API key.
3. A WhatsApp Business account and a valid business phone number.
4. A compatible SMS gateway for sending SMS messages.

Step 1: Installation and Configuration

To begin, you'll need to install the Zender plugin in your WHMCS system. Follow these steps:

1. Log in to your WHMCS administrative panel.
2. Click on the "Modules" tab and select "Client Area" from the drop-down menu.
3. Click on the "Browse and Install" button at the top right corner.
4. Search for the "Zender SMS" plugin and click on the "Install" button.
5. Once installed, you'll need to configure the plugin. Click on the "Configure" button for the Zender SMS plugin.
6. Enter your Zender API key in the "API Key" field.
7. Choose the SMS gateway you wish to use for sending SMS messages.
8. Save the changes.

Step 2: WhatsApp Business Setup

To integrate your WhatsApp Business account with Zender, follow these steps:

1. Log in to your WhatsApp Business dashboard.
2. Go to the "Settings" page and click on the "Business Settings" tab.
3. Click on the "Verify Your Business Phone Number" button.
4. Enter your business phone number and follow the prompts to verify your number.
5. Once verified, you'll receive a business verification code. Enter the code to complete the setup.

Step 3: Configure WhatsApp Business API

To configure the WhatsApp Business API, follow these steps:

1. In your Zender plugin settings, click on the "WhatsApp" tab.
2. Enter your WhatsApp Business API key in the "API Key" field.
3. Choose the business phone number you verified in Step 2.
4. Save the changes.

Step 4: Send SMS and WhatsApp Messages

Now that you've set up the Zender plugin and WhatsApp Business API, you can send SMS and WhatsApp messages to your clients. Follow these steps:

1. In the WHMCS client area, go to the "Tickets" tab.
2. Click on the "New Ticket" button.
3. Enter the customer's phone number in the "Phone" field.
4. Choose the desired message template from the drop-down menu.
5. Click on the "Submit" button to send the message.

Step 5: Monitor and Track Messages

To monitor and track the status of your messages, follow these steps:

1. In the Zender plugin settings, click on the "Logs" tab.
2. Click on the "SMS Logs" or "WhatsApp Logs" button to view the message logs.
3. You can filter the logs by date, client, or message status.

By following these steps, you'll be able to send SMS and WhatsApp messages to your clients seamlessly through WHMCS using the Zender plugin. This will help you improve your customer support and communication, leading to increased customer satisfaction and retention.