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All in One Support Button + Callback Request. WhatsApp, Messenger, Telegram, LiveChat and more…

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$19.00

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All in One Support Button + Callback Request. WhatsApp, Messenger, Telegram, LiveChat and more…

All in One Support Button + Callback Request Review

I am impressed with the All in One Support Button + Callback Request plugin for WordPress. As its name suggests, it offers a comprehensive solution for adding support buttons and callbacks to your website. The plugin provides a wide range of customization options, including button placement, color, size, and icon selection, making it easy to integrate with your website’s design.

Features and Functionality

The plugin offers an impressive list of features, including:

  1. Button customization: Customizable button position, color, size, icon, and label.
  2. Menu customization: Customizable menu size, background, icons, and text color.
  3. Menu items: Easily add, edit, or remove menu items.
  4. Menu item visibility: Choose what items to display on desktop or mobile devices.
  5. Custom JavaScript handler: Integrate the plugin with live-chat widgets, run Google Analytics code, or trigger custom actions.
  6. Live chat integrations: Integrate with popular live chat platforms like Facebook Customer Chat, Tawk.to, Zendesk chat, and more.
  7. Customize prompt messages: Add, edit, or remove prompt messages.
  8. Callback request: Allow visitors to request a call-back to their phone number.
  9. Email: Receive an email when a visitor requests a call-back.
  10. Twilio integration: Receive SMS notifications when a visitor requests a call-back.
  11. Telegram chatbot: Integrate with Telegram chatbot to receive Telegram messages when a visitor requests a call-back.
  12. Onesignal integration: Receive web push notifications when a visitor requests a call-back.
  13. Callback requests in admin panel: Manage all callback requests in the admin panel.
  14. Google reCaptcha V3 integration: Prevent bots from sending call-back requests.

Requirements and Compatibility

The plugin requires WordPress 3.7.x or above to function properly.

This Plugin Can Be Integrated With Following Live Chat Widgets

  • Facebook Customer Chat
  • Tawk.to
  • Skype web control
  • Crisp
  • Intercom
  • Zendesk chat or Zopim
  • Zalo
  • VK Community messages
  • Live Helper Chat
  • Smartsupp
  • LiveChat (livechatinc.com)

Changelog

The plugin has an extensive changelog, which includes:

  • [2.2.7] – Fixed PHP8.x compatibility issue
  • [2.2.6] – Added Polylang Pro support and time zone settings
  • [2.2.5] – Fixed installation process issue
  • [2.2.4] – Fixed installation process issue
  • [2.2.3] – Added button title, description, and label fields

Overall Score: 4.79

In conclusion, the All in One Support Button + Callback Request plugin is an impressive solution for adding support buttons and callbacks to your website. With its extensive customization options, live chat integrations, and callback functionality, it is an essential tool for any business that wants to provide excellent customer support.

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Introduction

Congratulations on taking the first step towards enhancing your customer experience and support services! The "All-in-One Support Button + Callback Request" module is a powerful tool designed to simplify and streamline support interactions between your customers and representatives. In this tutorial, we'll guide you on how to set up this module on your website to enable support through various messengers and platforms, increasing customer satisfaction and reducing abandon rates.

What can you do with the "All-in-One Support Button + Callback Request" Module?

This module lets your customers reach out for support using various platforms including:

  • WhatsApp
  • Facebook Messenger
  • Telegram
  • LiveChat
  • And many more!

On the back-end, operators can respond to these chat requests using their preferred system, making it easy for you to manage multiple conversational platforms from a central location. Additionally, agents can trigger callbacks for any platform, allowing customers to request callbacks when it is convenient for them.

Before we dive into the setting up process, let's break down the benefits and key features of this "All-in-One Support Button + Callback Request" Module:

  • Unified Contact Information: Capture customer names, email addresses, phones, and messages in one place.
  • Customer Support Requests: Enable custom requests and fields to send to support operators.
  • Operator Responses: Supports various message types, responses, and callback requests with operators.
  • Configurable Button Options: Offers flexibility to display buttons prominently on your website.
  • Multichannel Routing: Enables operators to serve multiple support channels from within a single platform.

To get started, please consider the following:

  • Are you ready to integrate it with your website?
  • Have you created a trial or live account with at least one support platform of your choice?

Get Ready to Set Up and Explore!

Now you're all set to customize your All-in-One Support Button + Callback Request.

Let's move on the the setting up process from step to step. Feel free to take a pause from the guide to test run each setup.

TUTORIAL: Setting up the All-in-One Support Button + Callback Request.

Step 1: Creating Your Support Configurations

To begin set up your All-in-One Support Button + Callback Request, start by creating unique support configurations for each platforms. Each configuration defines contact information and callback settings relevant to each channel.

[Detailed guide on customizing each configuration]

Now you're done with it!

Please click on Step 2 for the entire setup.

WhatsApp Add the following code to the settings.php file:

'allinone_settings' => array(
    'whatsapp' => array(
        'enabled' => 'true',
        'authorization' => 'YOUR_APP_ID',
        'status' => 'enabled'
    )
)

Replace YOUR_APP_ID with your actual WhatsApp Business API ID.

Messenger Add the following code to the settings.php file:

'allinone_settings' => array(
    'messenger' => array(
        'enabled' => 'true',
        'authorization' => 'YOUR_PAGE_ACCESS_TOKEN',
        'status' => 'enabled'
    )
)

Replace YOUR_PAGE_ACCESS_TOKEN with your actual Messenger Page Access Token.

Telegram Add the following code to the settings.php file:

'allinone_settings' => array(
    'telegram' => array(
        'enabled' => 'true',
        'bot_token' => 'YOUR_BOT_TOKEN',
        'bot_name' => 'YOUR_BOT_NAME'
    )
)

Replace YOUR_BOT_TOKEN and YOUR_BOT_NAME with your actual Telegram Bot Token and Name.

LiveChat Add the following code to the settings.php file:

'allinone_settings' => array(
    'livechat' => array(
        'enabled' => 'true',
        'api_key' => 'YOUR_API_KEY',
        'api_secret' => 'YOUR_API_SECRET',
        'integration_key' => 'YOUR_INTEGRATION_KEY'
    )
)

Replace YOUR_API_KEY, YOUR_API_SECRET, and YOUR_INTEGRATION_KEY with your actual LiveChat API credentials and Integration Key.

Settings Add the following code to the settings.php file:

'allinone_settings' => array(
    'callback_request' => array(
        'enabled' => 'true',
        'timeout' => 300,
        'recaptcha_public_key' => 'YOUR_PUBLIC_KEY',
        'recaptcha_secret_key' => 'YOUR_SECRET_KEY'
    ),
    'support_button' => array(
        'enabled' => 'true',
        'button_position' => 'bottomright',
        'button_theme' => 'light'
    )
)

Replace YOUR_PUBLIC_KEY and YOUR_SECRET_KEY with your actual reCAPTCHA Public and Secret Keys.

Note: Make sure to replace all the placeholders with your actual API credentials and settings values.

Here are the features of the All in One Support Button + Callback Request plugin:

  1. Button customization: Customize button position, color, size, icon, label, and more.
  2. Menu customization: Customize menu size, background, icons style, text color, and more.
  3. Menu items: Choose items you want, add/edit/remove menu items.
  4. Menu items visibility: Choose what items will be displayed on desktop and mobile devices separately.
  5. Custom JavaScript handler: Write custom JavaScript code to integrate with live-chat widgets, run Google Analytics code, and more.
  6. Live chat integrations: Integrate with multiple live chat widgets, including Facebook Customer Chat, Tawk.to, Zendesk chat, and more.
  7. Customize prompt messages: Add/edit/remove prompt messages.
  8. Callback request: Allow customers to request a call-back to their phone number.
  9. Email: Receive an email when a customer requests a call-back.
  10. Twilio integration: Receive SMS when a customer requests a call-back.
  11. Telegram chatbot: Create and integrate a Telegram chatbot to receive Telegram messages when a customer requests a call-back.
  12. Onesignal integration: Receive Web Push Notifications when a customer requests a call-back.
  13. Callback requests in admin panel: Manage all callback requests in the admin panel.
  14. Google reCaptcha V3 integration: Prevent bots from sending call-back requests via invisible Google reCaptcha V3.
  15. Countdown timer: Display a countdown timer when a customer requests a call-back.
  16. Theme color: Customize button color.
  17. Hashtag commands: Use simple links with hashtag href to send commands to the widget.
  18. Shortcodes: Use shortcodes on any site page to display contact buttons.
  19. Export/import settings: Export and import plugin settings.

This plugin can be integrated with the following live chat widgets:

  1. Facebook Customer Chat
  2. Tawk.to
  3. Skype Web Control
  4. Crisp
  5. Intercom
  6. Zendesk chat or Zopim
  7. Zalo
  8. VK Community messages
  9. Live Helper Chat
  10. Smartsupp
  11. LiveChat (livechatinc.com)

Note that this list will be extended in the future.

All in One Support Button + Callback Request. WhatsApp, Messenger, Telegram, LiveChat and more…
All in One Support Button + Callback Request. WhatsApp, Messenger, Telegram, LiveChat and more…

$19.00

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