WordPress Live Chat Plug-in Review
In today’s digital age, customer service is crucial for businesses to thrive. One way to provide exceptional customer support is by integrating a live chat plug-in on your website. The WordPress Live Chat Plug-in is one such solution that allows you to engage with your customers in real-time. With a score of 3.61, this plug-in has received rave reviews from users. In this review, we’ll take a closer look at the features, pros, and cons of the WordPress Live Chat Plug-in.
Installation and Customization Services
The plug-in offers installation and customization services to help you get started with the setup process. While some users may prefer DIY solutions, this feature can be a huge advantage for those who are not tech-savvy.
Key Features
- Easy installation
- Compatible with IE8
- Multiple operators and guests chatting
- Clean and modern look
- High-quality set of avatar images
- Chat box with high-quality emoticons set
- Initial "welcome" message after guest logs in
- Operator knows which page the guest is currently visiting
- Message views auto-updating their relative delivery time
- Sound notifications (10 predefined sounds to choose from)
- Contact form fallback
- Conversations history with filtering
- Widget colors and texts/language customization
- Unlimited usage – no monthly fees
Pros
Some of the pros of using the WordPress Live Chat Plug-in include:
- User-friendly interface
- Compatible with multiple browsers
- Multiple operators and guests chatting
- Customization options for widget colors and texts/language
- No monthly fees
Cons
However, some users have reported the following cons:
- Limited mobile support for the administration panel
- No free trial option available
List of Updates
The plug-in has undergone several updates since its release. Some of the recent updates include:
- Prepared messages (canned messages) feature added
- Widget themes feature added
Conclusion
In conclusion, the WordPress Live Chat Plug-in is an excellent solution for businesses looking to provide exceptional customer support. With its user-friendly interface, multiple customization options, and unlimited usage without monthly fees, this plug-in is a great investment. While it has its limitations, the pros outweigh the cons, making it a worthwhile solution for those looking to enhance their customer engagement.
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Introduction
A live chat plug-in for WordPress is an essential tool for businesses, websites, and online services to connect with their audience, customers, and clients in real-time. A well-implemented live chat plug-in can improve user experience, boost conversions, and enhance communication. Among the numerous plug-ins available, one stands out - WordPress Live Chat Plug-in. This plug-in allows website administrators to add a customizable, lightweight, and responsive live chat window to their website.
In this tutorial, we'll take you through a step-by-step guide on how to use the WordPress Live Chat Plug-in. You'll learn how to set it up, configure it to your needs, and most importantly, start engaging with your website visitors.
Prerequisites
Before getting started, ensure you:
- Have a self-hosted WordPress website.
- Are familiar with installing and activating plug-ins from the WordPress admin dashboard.
Tutorial: Using WordPress Live Chat Plug-in
Step 1: Installing and Activating the Plug-in
- Log in to your WordPress dashboard and go to Plug-ins > Add New.
- Search for the WordPress Live Chat Plug-in in the available search result.
- Click on the "Install Now" button.
- After installation, click on "Activate" to activate the plug-in.
Step 2: Setting up the Plug-in
- Navigate to the plugin's settings by clicking on WordPress Live Chat Plug-in from the top menu or Settings > WordPress Live Chat Plug-in from the sidebar.
- Start by enabling the plug-in by flipping the switch. This will load the setting page with the essential sections:
- Configuration: where you can specify your account settings.
- Operator Settings: where you can add/ manage your operators (Chat Agents).
- Chat Window Settings: where you can customize the design and functionality of the live chat window.
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Configure the basic settings:
- Site Address: specify your website address.
- Token: provided by the developer (we'll discuss more about tokens in a future section).
Step 3: Customizing Chat Window Settings
- Navigate to Chat Window Settings from the WordPress Live Chat Plug-in's settings page.
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Here, you can personalize the look and feel of the chat window, such as:
- Colors and layout: change background, text, and chat bubble colors, and add a background image or image.
- Button icon: replace the default chat button with a custom image.
- Window type: select the chat window style, including collapsible, always-visible, and hidden by default.
Step 4: Operator Settings and Roles
- Go to Operator Settings from the plug-in's settings page.
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Here, you can:
- Add new operator: register new operators and assign permissions (Admin, Manager, or User).
- Assign operators: map operators to specific chat IDs (discussed in more detail below).
Step 5: Launch the Live Chat Plug-in and Test
- Head to the WordPress admin dashboard and refresh the page or click on WordPress Live Chat Plug-in (top menu or Settings > WordPress Live Chat Plug-in > Configuration > Chat Button).
- Look for the customized chat button or click the chat button (configured during the step 3 setup) in your WordPress editor or in a web browser.
- Interact with your test messages: as a user, use the chat window to engage with your site and get responses from the plug-in's bot.
Final Step: Setting Up Automated Messages (Optional)
- Set welcome message: provide a standardized greeting message that visitors see when entering the chat.
- Configure agent availability: set agent offline and offline status notifications (optional).
- Define bot response rules: establish a response chain that can address frequent queries.
General Settings
To configure the general settings of the WordPress Live Chat Plug-in, follow these steps:
- API Key: Enter your Live Chat API key in the field provided. You can find your API key in the Live Chat dashboard.
- API Secret: Enter your Live Chat API secret in the field provided.
- Operator Nickname: Enter the nickname that will be displayed to users in the chat window. This can be changed to any string you prefer.
Chat Settings
To configure the chat settings, follow these steps:
- Chat Window Width: Set the width of the chat window in pixels.
- Chat Window Height: Set the height of the chat window in pixels.
- Chat Text Color: Select the text color for the chat window.
- Chat Background Color: Select the background color for the chat window.
Operator Settings
To configure the operator settings, follow these steps:
- Operator Roles: Select the roles that should be able to use the live chat plug-in.
- Operator Grouping: Select the option to group operators by role.
- Operator Limit: Set the maximum number of operators that can be logged in at the same time.
Customization
To customize the look and feel of the live chat plug-in, follow these steps:
- Position: Select the position of the chat window on the page (top, bottom, left, right).
- Style: Select the style of the chat window (modern, classic).
- Theme: Select the theme for the chat window (dark, light).
Integration Settings
To configure the integration settings, follow these steps:
- Chat Initiation: Select the method of initiating the chat (button, link, keyword).
- Chat Integration: Select the method of integrating the chat with your website (iframe, Ajax).
- Chat Closing: Select the option to close the chat window automatically after a certain time or when the user closes the chat window.
Logs and Statistics
To configure the logs and statistics settings, follow these steps:
- Log Level: Select the level of logging (debug, error, warning).
- Log Expiration: Set the expiration time for log entries.
- Statistical Data: Select the statistical data to collect (chat duration, messages, etc.).
Here is the compilation of features mentioned about this WordPress Live Chat Plug-in:
- Easy installation
- Compatible even with IE8!
- Multiple operators and guests chatting
- Clean and modern look
- High quality set of avatar images
- Chat box with high quality emoticons set
- Initial "welcome" message after guest logs in
- Operator knows which page the guest is currently visiting!
- Message views auto-updating their relative delivery time
- Sound notifications (10 predefined sounds to choose from)
- Contact form fallback
- Conversations history with filtering
- Widget colors and texts/language customization
- Unlimited usage — no monthly fees
- Prepared messages (canned messages) feature added
- Widget themes feature added
Additional information:
- Mobile support is available only for the visitor's widget (not for the administration panel)
- The plug-in offers a video tutorial at the URL: http://www.youtube.com/watch?v=7N206ZS-ee0
Note: Some of these features might be specific to the Pro version of the plug-in, while others might be available in the Lite or Standard version.
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