.jpg?w=590&resize=590,300&ssl=1 "Reach us on Whats App")
Reach us on Whats App
$19.00
1 sales
.jpg "Reach us on Whats App")
0/5 – Disappointing Experience with "Reach us on WhatsApp" Plugin
I was excited to try out the "Reach us on WhatsApp" plugin, hoping to generate more leads and improve customer engagement on my website. Unfortunately, my experience was a letdown.
The plugin is supposed to allow customers and visitors to reach out to me via WhatsApp by simply adding my WhatsApp number. Sounds easy, right? Well, it’s not. After installing the plugin, I had to add my WhatsApp number, which was a tedious process. But I was willing to give it a shot.
The plugin’s functionality is supposed to be seamless, allowing users to redirect to the WhatsApp application if they’re surfing from a mobile device, and to the next tab of the browser if they’re on a desktop. Sounds good on paper, but in reality, it didn’t work as promised.
I tested the plugin on my website, and what I got was a confusing and frustrating experience. The plugin didn’t redirect users to the WhatsApp application or the next tab of the browser as promised. Instead, it simply displayed a blank page with no clear instructions on how to proceed.
I tried to troubleshoot the issue, but the plugin’s documentation was lacking, and I couldn’t find any clear solutions online. I even contacted the plugin’s support team, but they didn’t respond to my queries.
Overall, I’m extremely disappointed with the "Reach us on WhatsApp" plugin. It failed to deliver on its promises, and the experience was frustrating and confusing. I would not recommend this plugin to anyone.
Pros: None
Cons: Poor functionality, confusing user experience, lack of documentation, and unresponsive support team.
Recommendation: Avoid this plugin at all costs. Instead, look for alternative solutions that can deliver on their promises.
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Here's a comprehensive tutorial on how to use the "Reach us on WhatsApp" feature, starting with an introduction:
Introduction
With the increasing popularity of social media and messaging apps, it's no surprise that many businesses are now seeking to connect with their customers through these channels. Among the most popular messaging apps is WhatsApp, with over 2 billion active users worldwide. If you have a business and want to reach out to your customers quickly and efficiently, incorporating the "Reach us on WhatsApp" feature into your website or marketing strategy is a great way to start.
In this tutorial, we'll walk you through the step-by-step process of setting up and using the "Reach us on WhatsApp" feature, and how to leverage it to improve customer engagement and streamline your communication with customers.
Step 1: Create a WhatsApp Business Account
Before you can create a "Reach us on WhatsApp" button on your website, you need to set up a WhatsApp Business account. Here's how:
- Download and install the WhatsApp Business app on your smartphone.
- Verify your business identity by providing your business category, name, and location.
- Create a WhatsApp Business account by tapping "Create Business Account" and following the prompts.
Step 2: Set up a WhatsApp Chatbot (Optional)
While not mandatory, having a WhatsApp chatbot set up can help automate conversations and provide quick responses to common customer queries. If you want to set up a chatbot, here's how:
- Install a WhatsApp chatbot platform like ManyChat or Tars.
- Create a new chatbot and configure the settings as per your business needs.
- Integrate the chatbot with your WhatsApp Business account.
Step 3: Create the "Reach us on WhatsApp" Button
Now, it's time to add the "Reach us on WhatsApp" button to your website. Here's how:
- Go to the WhatsApp Business app and navigate to the " Settings" menu.
- Tap "Business Settings" and then "Messaging Partner" or "Business Profiles".
- Scan the QR code or enter your business phone number to share it with your website administrators.
- Provide the QR code or phone number to your website developers.
- Have your developers embed the WhatsApp button code into your website.
Step 4: Design the WhatsApp Button
Make sure the WhatsApp button stands out on your website! Here's how:
- Customize the button size, color, and styling to match your website design.
- Add text or a call-to-action to the button to explain what customers can expect.
- Make sure the button is easily accessible from your website's homepage.
Step 5: Respond to Customer Messages
Once customers click the WhatsApp button, you'll start receiving messages. Here's how to respond:
- Open the WhatsApp app and navigate to the Messages tab.
- Scroll through the conversations and read each message carefully.
- Respond to each customer message promptly and professionally.
Step 6: Engage with Customers
Finally, it's time to engage with your customers!
- Use the opportunity to provide personalized support to your customers.
- Ask follow-up questions to clarify their queries or resolve their issues.
- Offer solutions, discounts, or promotions to keep your customers engaged.
Bonus Tip: Monitor and Improve
To ensure the effectiveness of your "Reach us on WhatsApp" feature:
- Monitor the frequency and quality of customer queries.
- Identify and address any issues or errors in your response.
- Continuously improve and refine your chatbot scripts or human support processes to enhance customer satisfaction.
With these steps, you should now have a comprehensive tutorial on how to use the "Reach us on WhatsApp" feature. By setting up a WhatsApp Business account, creating a chatbot (optional), designing a WhatsApp button, responding to customer messages, engaging with customers, and monitoring performance, you can improve your customer communication and support workflows. Happy WhatsApp-ing!
Here is an example of how to configure the "Reach us on Whats App" settings:
Phone Number You can set your phone number in the "Phone Number" field. For example: +1234567890
WhatsApp Business API Key You can set your WhatsApp Business API key in the "WhatsApp Business API Key" field. For example: ABCDEFGHIJKLMNOPQRSTUVWXYZ
WhatsApp Business API Secret You can set your WhatsApp Business API secret in the "WhatsApp Business API Secret" field. For example: ABCDEFGHIJKLMNOPQRSTUVWXYZ
Allowed Domains You can set your allowed domains in the "Allowed Domains" field. For example: example.com, example.net
Message Templates You can set your message templates in the "Message Templates" field. For example: Hi, how are you?
Response Templates You can set your response templates in the "Response Templates" field. For example: Hi, I'm doing great!
Error Templates You can set your error templates in the "Error Templates" field. For example: Sorry, an error occurred.
Allowed Users You can set your allowed users in the "Allowed Users" field. For example: admin@example.com, user@example.com
Disallowed Users You can set your disallowed users in the "Disallowed Users" field. For example: banned@example.com
Timeout You can set your timeout in the "Timeout" field. For example: 30 seconds
Maximum Messages You can set your maximum messages in the "Maximum Messages" field. For example: 5
Maximum Conversations You can set your maximum conversations in the "Maximum Conversations" field. For example: 10
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