BookingWizz SMS Reminders

Introduction to BookingWizz SMS Reminders

BookingWizz SMS Reminders is a powerful feature designed to help you improve your customer communication and increase the chances of converting booking confirmations into actual reservations. With this feature, you can send automated text messages to your customers at strategic points during the booking process, reminding them of important details and encouraging them to complete their bookings.

In this tutorial, we will walk you through the step-by-step process of setting up and using the BookingWizz SMS Reminders feature. By the end of this tutorial, you will be able to create and customize your own SMS reminders, send them to your customers, and track their effectiveness.

Step 1: Enabling SMS Reminders

Before you can start using SMS Reminders, you need to enable the feature in your BookingWizz account. To do this, follow these steps:

1. Log in to your BookingWizz account and navigate to the "Settings" tab.
2. Click on the "Features" sub-tab and scroll down to the "SMS Reminders" section.
3. Toggle the switch to "On" to enable SMS Reminders.
4. Click "Save" to save your changes.

Step 2: Configuring SMS Reminders

Once SMS Reminders are enabled, you need to configure the reminders to your liking. To do this, follow these steps:

1. Navigate to the "SMS Reminders" section under the "Settings" tab.
2. Click on the "Add New Reminder" button.
3. Fill in the reminder details, including:
   • Name: Give your reminder a name to help you identify it later.
   • Trigger: Choose the trigger for the reminder, such as "After booking" or "Before check-in".
   • Message: Write the message you want to send to your customers.
   • Delay: Choose the delay time before sending the reminder.
4. Click "Save" to save your new reminder.

Step 3: Customizing SMS Reminders

You can customize your SMS Reminders by adding variables, such as customer names, booking dates, and room numbers. To do this, follow these steps:

1. Go to the "SMS Reminders" section and click on the reminder you want to customize.
2. Click on the "Variables" tab.
3. Add the variables you want to include in your reminder message.
4. Click "Save" to save your changes.

Step 4: Sending SMS Reminders

Once your reminders are configured and customized, you can start sending them to your customers. To do this, follow these steps:

1. Navigate to the "SMS Reminders" section and click on the reminder you want to send.
2. Click on the "Send" button.
3. Choose the customers you want to send the reminder to.
4. Click "Send" to send the reminder.

Step 5: Tracking SMS Reminders

You can track the effectiveness of your SMS Reminders by viewing the reminder statistics. To do this, follow these steps:

1. Navigate to the "SMS Reminders" section.
2. Click on the "Statistics" tab.
3. View the statistics for your reminders, including the number of reminders sent, delivered, and opened.
4. Use this information to refine your reminder strategy and improve your customer communication.

Conclusion

That's it! With these steps, you should be able to set up and use the BookingWizz SMS Reminders feature to improve your customer communication and increase your booking conversions. Remember to customize your reminders to fit your business needs and track their effectiveness to optimize your strategy. Happy reminding!