Chatigniter live chat app

Introduction

Congratulations on choosing Chatigniter as your live chat app for your business. Chatigniter is a highly customizable and user-friendly chat tool that allows you to connect with your customers, patients, or clients in real-time, thereby improving their overall experience and your communication efficiency. In this tutorial, we'll show you how to set up and use the Chatigniter live chat app for your business.

Tutorial

Step 1: Installing and Setting Up Chatigniter

1. Sign up for a Chatigniter account on their official website.
2. Follow the registration instructions to create your account.
3. Download and install the Chatigniter Chrome extension or WordPress plugin (if necessary).
4. Configure the basic settings on the Chatigniter dashboard:

a. Widget Theme: Choose a theme that matches your website's style. b. Language: Set the language for your chat app. c. Time Zone: Set the time zone that best suits your business operations.

Step 2: Configuring your Live Chat

1. Create Departments: Organize your customers according to their needs or regions.
   • Go to " Departments" and click "Create New Department" and add a name and description for the department.
2. Assign Agents: Link agents to specific departments to handle queries.
   • Go to "Departments" and click on a department. then select "Assign Agents" and add agents using their email addresses.
3. Custom Branding: Customize the appearance of your live chat widget to match your brand's image:
   • Go to "Design" > "Customize" and modify settings such as colors, fonts, and animations.

Step 3: Handling Queries

1. Initiate Live Chat: When a customer visits your site or triggers a chat request (optional), the Chatigniter widget will appear, inviting the user to start a conversation.
2. Handling Transcripts: Chatigniter preserves a record of all conversations. Find relevant transcripts by clicking "Tickets" > "All Tickets".

Handling Multiple Chat Windows (Optional)

1. Multi-window Enablement: Go to "Admin" > "Settings" and enable multi-window support.
2. Assign Conversations: In the "Conversations" menu, click on a conversation, then press "Assign" to move the chat window between agents.

Customizations & Integrations

1. Web Hook: Set up a webhook to enable custom integrations with other services.

Advanced Features (Additional)

1. Proactive Mode: Trigger proactive chats using keywords, URLs, or abandoned shopping carts.
2. Abandonment Detection: Automatically start chatting with customers who leave items in their cart.
3. In-page Chat: Display a live chat panel anywhere on your website.
4. Offline Messaging: Allow users to continue conversations even when offline, and receive notifications when online.
5. Reporting and Analytics: Explore conversation metrics, agent performance reports, and customer satisfaction scores.
6. Integrations: Link to other services such as your Helpdesk, CRM, or support channels.

Conclusion

With Chatigniter, you're well on your way to providing an excellent communication experience for your customers. Remember to frequently check the Chatigniter user guide for additional tutorials on advanced features and customization options. Start benefiting from the power of live chat and supercharge your customer engagement strategy. Good luck!