Delivera – Online Food Ordering System

Introduction

Delivera is a user-friendly online food ordering system that makes it easy for restaurants, cafes, and other food establishments to manage orders, deliveries, and payments all in one place. As a restaurant owner, you can use Delivera to streamline your order taking process, reduce wait times, and increase customer satisfaction. In this tutorial, we will guide you through the step-by-step process of using Delivera, so you can get the most out of its features and benefits.

Section 1: Getting Started

To start using Delivera, follow these simple steps:

1. Register: Go to the Delivera website and register your account by providing your name, email address, password, and other required details. You will receive a verification email to confirm your email address.
2. Activation: Click on the link provided in the email to activate your account.
3. Login: After activation, log in to your account using your registered email address and password.
4. Restaurant Profile: Set up your restaurant profile by adding your restaurant's name, logo, location, and other details.
5. Menu Upload: Upload your menu to the platform by providing menu items, descriptions, prices, and images.

Section 2: Order Taking and Management

1. Receive Orders: When an order is placed through your online menu, Delivera will notify you through an automated SMS or email alert.
2. View Order: Log in to the platform and view the details of the order, including customer information, order time, and order summary.
3. Confirm Order: Accept or decline the order using the "Confirm" or "Decline" buttons.
4. Pickup/Delivery: Deliver orders yourself or schedule a third-party delivery service using our network of partner courier companies.
5. Tracking: Update order status (in-process, ready, and out-for-delivery) for customers to track the order's progress.

Section 3: Payments and Settlements

1. Payment Options: Allow customers to pay through major payment gateways such as Visa, Mastercard, American Express, and e-Wallets like Apple Pay and Google Pay.
2. Settlement: Manage orders and payments easily with the "Settlement" feature, which shows outstanding invoices and payment due dates.

Section 4: Customer Management

1. Customer Profile: Access and view customer information, order history, and delivery notes.
2. CRM (Customer Relationship Management) : Store customer preferences and dietary restrictions for better engagement.
3. Communication: Engage with customers using SMS or email to request reviews, provide updates, and notify about promotions and loyalty offers.

Section 5: Reporting and Insights

1. Analytics Dashboard: Get real-time data and insights on orders, customer behavior, and revenue analytics to make informed decisions for growth.
2. Menu Sales Report: View sales performance and optimize your menu for more efficiency and profitability.

Additional Tips and Tricks:

1. Utilize promotional tools like special deals and loyalty programs to keep customers coming back.
2. Encourage customer loyalty with a rewards system tied to orders and repeat visits.
3. Monitor reviews and adjust your menu or operations according to customer feedback.

Conclusion

With the introduction to Delivera - Online Food Ordering System and these step-by-step tutorial instructions, you should have a comprehensive understanding of the system and how to manage it effectively. Remember to log in regularly to keep an eye on orders, revenue, and customer satisfaction metrics, and make adjustments accordingly to ensure the continued growth of your food establishment. Good luck with your food venture, and happy serving with Delivera!