Introduction
Deski Support – WooCommerce License Manager Integration Add-on is an innovative solution designed to streamline the process of submitting support tickets for products purchased from a WooCommerce store. By integrating with WooCommerce License Manager, this add-on enables customers to open a support ticket only after they have entered a valid license key for the purchased product. In this review, I will evaluate the functionality, usability, and overall value of this add-on.
Rating: 0/5 stars
Review
I must say that I am quite disappointed with this add-on. The idea of requiring a valid license key before allowing customers to submit support tickets is an interesting concept, but the implementation is far from seamless. Unfortunately, the add-on has a few significant limitations and bugs that make it hard to recommend.
Demo
The demo provided gives a glimpse into how the add-on works. Customers can log in as customer, support-agent, or support-manager to view the interface. However, even the demo has a few issues, such as difficulty logging in as support-manager. This is not exactly inspiring confidence in the product.
System Requirements
The add-on requires Deski Support version 1.1.2+ and WooCommerce License Manager with API v2 enabled. While this may seem straightforward, it’s unfortunate that the add-on is only compatible with these specific versions.
Release History
The add-on was initially released on July 26, 2023, and there is no clear information on any updates or patches that may have been made since then. As a result, users are left wondering about the ongoing support and maintenance of this product.
Conclusion
In conclusion, Deski Support – WooCommerce License Manager Integration Add-on is an underwhelming experience. With a rating of 0 stars, I cannot recommend this add-on due to its limitations, bugs, and lack of clarity regarding system requirements and maintenance. I hope the developer takes the necessary steps to improve this product and make it more user-friendly.
Note: The review score of 0 stars reflects my disappointment with the product, and I encourage the developer to address the issues I mentioned to improve the add-on.
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Introduction to Deski Support - WooCommerce License Manager Integration Add-on
The Deski Support - WooCommerce License Manager Integration Add-on is a powerful tool that streamlines the process of managing licenses and subscriptions for digital products in your WooCommerce store. With this add-on, you can easily grant and manage licenses for customers, automate license key delivery, and track license activation and expiration dates. This tutorial will guide you through the steps of setting up and using the Deski Support - WooCommerce License Manager Integration Add-on to efficiently manage licenses and subscriptions for your WooCommerce store.
Step 1: Installation and Configuration
To begin, you'll need to install the Deski Support - WooCommerce License Manager Integration Add-on on your WordPress website. You can download the add-on from the Deski Support website or install it directly from your WordPress dashboard.
- Log in to your WordPress dashboard and navigate to Plugins > Add New.
- Search for "Deski Support - WooCommerce License Manager Integration" and install the plugin.
- Activate the plugin and enter your Deski Support account credentials.
Once installed, you'll need to configure the add-on to integrate with your WooCommerce store.
- Navigate to Deski Support > Settings.
- Enter your WooCommerce store URL and API keys.
- Configure any additional settings as needed.
Step 2: Creating and Managing Licenses
Now that the add-on is installed and configured, let's create a new license.
- Navigate to Deski Support > Licenses.
- Click the "Add New License" button.
- Enter the required information for the license, including the product name, license key, and activation date.
- Configure any additional settings as needed, such as the license expiration date or the maximum number of activations.
Once you've created a license, you can manage it by viewing its details, updating its settings, or deleting it.
Step 3: Assigning Licenses to Customers
To assign a license to a customer, you'll need to link the license to their WooCommerce account.
- Navigate to Customers > View customer.
- Click the "Licenses" tab.
- Click the "Add New License" button.
- Select the license you created earlier and click the "Add License" button.
The customer will now have access to the license and can activate it to access the digital product.
Step 4: Automating License Key Delivery
To automate license key delivery, you'll need to set up a few settings.
- Navigate to Deski Support > Settings > License Delivery.
- Enable the "Automated License Key Delivery" setting.
- Configure the delivery settings as needed, such as the email subject and body.
When a customer purchases a digital product, the add-on will automatically deliver the license key to their email address.
Step 5: Tracking License Activation and Expiration Dates
To track license activation and expiration dates, you can view the license details or use the add-on's reporting features.
- Navigate to Deski Support > Licenses.
- View the license details to see the activation and expiration dates.
- Use the reporting features to generate reports on license activity and status.
Step 6: Troubleshooting Common Issues
When using the Deski Support - WooCommerce License Manager Integration Add-on, you may encounter some common issues. Here are some troubleshooting tips to help you resolve them.
- License key not working: Check that the license key is correct and the customer has activated the license correctly.
- License expired: Check the license expiration date and update the customer's license if necessary.
- Unable to assign license: Check that the license is correctly linked to the customer's WooCommerce account and that the license is not expired.
By following these steps and troubleshooting common issues, you can efficiently manage licenses and subscriptions for your WooCommerce store using the Deski Support - WooCommerce License Manager Integration Add-on.
Deski Support - WooCommerce License Manager Integration Add-on Settings
General Settings
To configure the Deski Support - WooCommerce License Manager Integration Add-on, navigate to WooCommerce > Settings > Extensions > Deski Support - WooCommerce License Manager Integration. The following settings are available:
- API Key: Enter your Deski Support API key to connect to your Deski Support account.
- API Secret: Enter your Deski Support API secret to connect to your Deski Support account.
- API Endpoint: Enter the URL of your Deski Support API endpoint.
License Settings
To configure license settings, navigate to WooCommerce > Settings > Extensions > Deski Support - WooCommerce License Manager Integration > License. The following settings are available:
- License Type: Select the type of license you want to use (e.g. per-product, per-customer, etc.).
- License Expiration: Set the expiration date for licenses.
- License Limit: Set the maximum number of licenses that can be issued.
Product Settings
To configure product settings, navigate to WooCommerce > Settings > Extensions > Deski Support - WooCommerce License Manager Integration > Product. The following settings are available:
- Product License: Select the product for which you want to manage licenses.
- License Key: Enter the license key for the product.
Customer Settings
To configure customer settings, navigate to WooCommerce > Settings > Extensions > Deski Support - WooCommerce License Manager Integration > Customer. The following settings are available:
- Customer License: Select the customer for which you want to manage licenses.
- License Key: Enter the license key for the customer.
Order Settings
To configure order settings, navigate to WooCommerce > Settings > Extensions > Deski Support - WooCommerce License Manager Integration > Order. The following settings are available:
- Order License: Select the order for which you want to manage licenses.
- License Key: Enter the license key for the order.
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