Idea Feedback Management System CRM – Feedback & Feature Requests for your Products / Services
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Idea Feedback Management System CRM – Feedback & Feature Requests for your Products / Services Review
I am thrilled to share my experience with the Idea Feedback Management System CRM, a cutting-edge tool designed to collect and prioritize customer feedback in one place. As a product owner, webmaster, or offline feedback seeker, this system is an absolute game-changer.
What is Idea Feedback Management System CRM?
Idea is a robust Feedback Management System built on the React Framework and CodeIgniter 4. It allows you to generate feedback about multiple products, websites, or services, manage, prioritize, and track feedback in a seamless manner. With Idea, you can collect valuable insights from customers or service/product users, making decision-making a breeze.
Key Features
- Multiple Products/Services (boards) for generating feedback
- Feature Suggestions’ Upvotes and Comments (discussion)
- Anonymous feature requests
- Optional Registration for receiving updates
- Roadmaps
- 100% Translate ready
- Advanced, exportable reports
- Dynamic Roadmap Categories
- Filters and moderation procedure
- Reporting
Technical Details
- Frontend: React Framework, reCAPTCHA Spam protection by Google
- Backend: CodeIgniter 4, MySQL (5.1+) or related database, MySQLi, GD, cURL, mbstring, intl, json, mysqlnd, xml, date.timezone, zlib.output_compression
- Apache webserver (rewrite rules for nginx)
- Write permissions at script’s folder
- Database and database user creation permissions
Requirements
- PHP version 7.3+ (8x versions are supported)
- MySQL (5.1+) or related database
- MySQLi should be enabled/supported
- GD should be enabled/supported
- cURL should be enabled/supported
- mbstring should be enabled/supported
- intl should be enabled/supported
- json should be enabled/supported
- mysqlnd should be enabled/supported
- xml should be enabled/supported
- date.timezone should be set to the local one
- zlib.output_compression should be disabled
Pros
- Easy to install and configure
- User-friendly interface
- Advanced reporting features
- Multi-language support
- Roadmap management
- Anonymous feature requests
Cons
- Requires PHP 7.3+ and MySQL 5.1+
- Some users may find the technical requirements overwhelming
Overall Experience
I was impressed with the Idea Feedback Management System CRM’s ease of use and robust features. The system is well-documented, and the support team is responsive. While it may require some technical expertise to set up, the benefits of using this system far outweigh the costs. I highly recommend Idea Feedback Management System CRM to anyone looking to improve their product or service.
Score: 4.25/5
I would rate this product 4.25 out of 5 stars. The system is well-designed, easy to use, and provides valuable insights. However, the technical requirements may be a barrier for some users. Overall, I am satisfied with my experience and would recommend Idea Feedback Management System CRM to others.
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Introduction
The Idea Feedback Management System CRM - Feedback & Feature Requests is a powerful tool designed to help businesses collect, organize, and prioritize feedback and feature requests from customers, partners, and employees. This comprehensive tutorial will guide you through the process of setting up and using the system to streamline your product or service development process.
Setting up the Idea Feedback Management System CRM
To get started, follow these steps:
- Sign up: Go to the Idea Feedback Management System CRM website and sign up for an account. You can choose from various plans to suit your business needs.
- Create a new project: Once you've signed up, create a new project by clicking on the "Create Project" button. Choose a project name, description, and set the project type to "Feedback & Feature Requests".
- Customize your project: Configure your project settings by adding or removing features, such as categories, tags, and voting options.
- Invite users: Invite team members, stakeholders, or customers to participate in your project by sending them an invitation email.
- Configure notification settings: Set up notification settings to keep your team informed about new feedback, comments, and updates.
Using the Idea Feedback Management System CRM
Creating Feedback and Feature Requests
- Create a new idea: Click on the "Create New Idea" button to submit a new feedback or feature request. Fill in the required fields, such as title, description, and category.
- Add attachments: Attach relevant files, such as screenshots or videos, to support your idea.
- Assign a priority: Set the priority level of your idea, such as low, medium, or high, to help your team focus on the most important requests.
Managing Feedback and Feature Requests
- View all ideas: Access the idea list to view all feedback and feature requests submitted to your project.
- Filter and search: Use filters and search functionality to quickly find specific ideas, such as by category, status, or priority.
- Update idea status: Update the status of an idea, such as "in progress", "resolved", or "rejected", to keep your team informed about its progress.
- Comment and discuss: Engage with users by commenting and discussing ideas to gather more information or clarify requirements.
Analyzing Feedback and Feature Requests
- View idea statistics: Use the idea statistics dashboard to analyze the performance of your project, including the number of ideas, comments, and votes.
- Identify trends: Identify trends and patterns in your feedback and feature requests to inform your product or service development strategy.
- Prioritize ideas: Use the prioritization features to rank ideas based on their popularity, relevance, and feasibility.
Integrating with Other Tools
- Integrate with project management tools: Integrate your Idea Feedback Management System CRM with project management tools, such as Jira or Trello, to streamline your development process.
- Integrate with customer relationship management (CRM) systems: Integrate your Idea Feedback Management System CRM with your CRM system to capture customer feedback and feature requests.
Best Practices for Using the Idea Feedback Management System CRM
- Set clear goals and objectives: Define clear goals and objectives for your project to ensure everyone is working towards the same outcome.
- Encourage user engagement: Encourage users to participate in the feedback and feature request process by providing incentives, such as rewards or recognition.
- Regularly review and update: Regularly review and update your project settings, idea status, and priorities to ensure the system remains effective and efficient.
- Monitor and analyze feedback: Monitor and analyze feedback and feature requests to identify trends and patterns, and inform your product or service development strategy.
By following this tutorial and best practices, you'll be able to effectively use the Idea Feedback Management System CRM to collect, organize, and prioritize feedback and feature requests, and improve your product or service development process.
Here is a complete settings example for Idea Feedback Management System CRM - Feedback & Feature Requests for your Products / Services:
Server Settings
- Server Type: Select the type of server you are using, such as Apache, Nginx, or Microsoft IIS.
- Server URL: Enter the URL of your server, for example, http://yourserver.com.
- SSL Certificate: Upload your SSL certificate to enable HTTPS communication.
Database Settings
- Database Type: Choose the type of database you are using, such as MySQL, PostgreSQL, or Microsoft SQL Server.
- Database Host: Enter the hostname or IP address of your database server.
- Database Name: Enter the name of your database.
- Database Username: Enter the username to access your database.
- Database Password: Enter the password to access your database.
Email Settings
- Sendmail Path: Enter the path to the sendmail executable on your server, for example, /usr/sbin/sendmail.
- SMTP Server: Enter the hostname or IP address of your SMTP server.
- SMTP Port: Enter the port number of your SMTP server, for example, 25.
- SMTP Authentication: Select whether to authenticate with your SMTP server or not.
- Email From Name: Enter the name to be displayed in the from field of outgoing emails, for example, "Your Company Name".
- Email From Email: Enter the email address to be used in the from field of outgoing emails, for example, "info@yourcompany.com".
Company Settings
- Company Name: Enter the name of your company, for example, "Your Company Name".
- Company Description: Enter a brief description of your company.
- Logo: Upload your company logo to display on the frontend of your application.
- Contact Email: Enter the email address to be displayed as the contact email of your company.
- Contact Phone: Enter the phone number to be displayed as the contact phone of your company.
Feedback Settings
- Enable Feedback: Select whether to enable feedback submission on your frontend.
- Feedback Labels: Enter the labels for the feedback submission form fields, such as "Summary", "Description", "Rating", and "Upload File".
- Feedback Required Fields: Select which feedback fields are required, for example, "Summary" and "Description".
- Feedback Max File Size: Enter the maximum file size allowed for uploaded files.
Feature Request Settings
- Enable Feature Requests: Select whether to enable feature request submission on your frontend.
- Feature Request Labels: Enter the labels for the feature request submission form fields, such as "Summary", "Description", and "Upload File".
- Feature Request Required Fields: Select which feature request fields are required, for example, "Summary" and "Description".
- Feature Request Max File Size: Enter the maximum file size allowed for uploaded files.
User Settings
- User Role: Define the roles for your users, such as " Administrator", "Moderator", and "User".
- User Permissions: Assign permissions to each user role, such as "View feedback", "Edit feedback", and "Delete feedback".
Miscellaneous Settings
- Timezone: Set the timezone for your application, for example, UTC or America/New_York.
- Currency: Set the currency for your application, for example, USD or EUR.
- Number of Feedback per Page: Set the number of feedback items to display per page on the frontend.
- Number of Feature Requests per Page: Set the number of feature requests to display per page on the frontend.
Here is a summary of the features of the Idea Feedback Management System CRM:
Key Features:
- Feedback Management System: based on React Framework and CodeIgniter 4, making customer feedback management easy.
- Multiple Products/Services: manage feedback for multiple products or services in one place.
- Feature Suggestions: users can submit feature requests and vote on others' suggestions.
- Anonymous Feedback: users can submit feedback anonymously.
- Registration for Updates: users can opt-in to receive updates on feature suggestions.
- Commenting and Discussion: users can comment and discuss feature suggestions.
- Roadmaps: create roadmaps for feedback and feature suggestions.
- Reporting: exportable reports for feedback and feature suggestions.
- Multiple Administrators: multiple administrators can manage feedback and feature suggestions.
- Translation Ready: 100% translate ready frontend and backend.
- Spam Protection: reCAPTCHA spam protection by Google.
- Dynamic Roadmap Categories: create dynamic categories for roadmaps.
- Filters and Moderation: filters and moderation procedure for feedback and feature suggestions.
- Automatic Installer: automatic installer for the script.
- Documentation and User Guide: comprehensive documentation and user guide.
Technical Details:
- Requirements: PHP version 7.3+, MySQL (5.1+) or related database, MySQLi, GD, cURL, mbstring, intl, json, mysqlnd, xml, date.timezone, zlib.output_compression, Apache webserver, React and CodeIgniter 4 requirements.
- Compatibility: compatible with most hosting providers, but may require additional setup.
Benefits:
- Improved Customer Satisfaction: provide customers with a platform to submit feedback and feature suggestions.
- Prioritized Feedback: prioritize feedback and feature suggestions based on votes and comments.
- Enhanced Collaboration: collaborate with customers and team members to improve products and services.
- Reduced Support Time: reduce support time by providing customers with a platform to submit feedback and feature suggestions.
- Increased Productivity: increase productivity by automating the feedback and feature suggestion process.
Support:
- Support Tickets: raise a support ticket at the support area for any questions or issues.
- Follow us: follow the author's profile to stay updated with new releases and updates.
- Newsletter: subscribe to the newsletter for updates and news.
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