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inTouch – Laravel Support Ticket Management System

inTouch – Laravel Support Ticket Management System

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inTouch – Laravel Support Ticket Management System

InTouch – Laravel Support Ticket Management System Review

Introduction

InTouch is a comprehensive Laravel-based support ticket management system designed to help entrepreneurs and businesses manage their customer support efficiently. With a wide range of features and customizable options, InTouch aims to provide an unbeatable helpdesk system that meets the needs of both developers and customers.

Features

InTouch boasts an impressive list of features, including:

  • Responsive design for a seamless user experience
  • Envato/Themeforest marketplace product support
  • Envato/Themeforest purchase code verification and support expiry check
  • Create unlimited categories, subcategories, products, and paid services
  • Ticket system with replies option
  • Todo board and task management similar to Trello
  • Rating option for developers
  • Custom roles option with pre-defined roles (Admin, Support Team, Developer, User)
  • Assign multiple developers/support team to tickets
  • Store client server details
  • Create unlimited marketplaces
  • 6-step easy installation
  • Create custom orders and paid orders
  • Dashboard with revenue chart, user distribution chart, and user registration chart
  • Exclusive three dashboards (Admin, Developer, Customer)
  • Payment gateways (Manual Bank Transfer, PayPal, Razorpay, PayTM)
  • Site settings, mail settings, and API settings
  • Create custom social icons
  • Bank settings with account type support
  • SEO settings
  • Create unlimited custom pages
  • Report (Daily, Product wise, All reports)
  • Product gallery
  • Database backup creation and download
  • Mail setting through Admin
  • Social login (Facebook, Gitlab, Google, Envato)
  • Notifications
  • Blog
  • FAQs
  • User payment history
  • User my products
  • User my tickets
  • User my services
  • Google Analytics
  • Facebook Pixel
  • Testimonials
  • Contact Us page
  • Welcome email on registration
  • Captcha on signup
  • Bootstrap 4.6 framework
  • Smooth transition effects
  • Font Awesome and Feather icons
  • Documentation included
  • Purely sanitized code to prevent XSS attacks
  • Clean code and clean design
  • Menu setting
  • Based on 1170px grid
  • Unique and exclusive idea
  • Unique and creative project

Server Requirements

To run InTouch, you will need to ensure that your server meets the following requirements:

  • PHP 7.4.15+
  • MySQL 5.7.23+

Conclusion

InTouch is an impressive support ticket management system that offers a wide range of features and customizable options. With its responsive design, Envato/Themeforest marketplace product support, and easy installation process, InTouch is an excellent choice for entrepreneurs and businesses looking to streamline their customer support. However, the lack of media (images, icons, or logos) and the need to contact authors for permission to use them in commercial or non-commercial projects may be a drawback for some users. Overall, I would rate InTouch 4.5 out of 5 stars.

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Introduction

inTouch is a Laravel-based support ticket management system that allows you to efficiently manage customer queries and issues. It's designed to simplify the process of creating, assigning, and tracking support tickets, making it an essential tool for any business or organization that provides customer support. In this tutorial, we'll walk you through the process of using inTouch to manage your support tickets and provide an overview of its features.

Setting up inTouch

Before we dive into the tutorial, you'll need to set up inTouch on your server. Here are the basic steps:

  1. Download the inTouch source code from the official GitHub repository and extract it to your server.
  2. Configure the database.php file to match your database settings.
  3. Run the command php artisan migrate to create the database tables.
  4. Run the command php artisan db:seed to populate the database with sample data.
  5. Configure your .env file to set the correct base URL for your inTouch instance.

Creating a Support Ticket

To create a new support ticket, follow these steps:

  1. Log in to your inTouch instance using your administrator credentials.
  2. Click on the "New Ticket" button to create a new ticket.
  3. Enter a subject for the ticket in the "Subject" field.
  4. Enter a detailed description of the issue in the "Description" field.
  5. Choose a priority level for the ticket from the dropdown menu.
  6. Assign the ticket to a specific agent or agent group by selecting it from the dropdown menu.
  7. Click the "Submit" button to create the ticket.

Tracking a Support Ticket

To track the progress of a support ticket, follow these steps:

  1. Log in to your inTouch instance and click on the "Tickets" tab.
  2. Use the search bar to find the ticket you want to track.
  3. Click on the ticket ID to view the ticket details.
  4. You can view the ticket history, update the ticket status, and add comments to the ticket.
  5. You can also assign the ticket to a specific agent or agent group by clicking the "Assign" button.

Assigning a Support Ticket

To assign a support ticket to a specific agent or agent group, follow these steps:

  1. Log in to your inTouch instance and click on the "Tickets" tab.
  2. Use the search bar to find the ticket you want to assign.
  3. Click on the ticket ID to view the ticket details.
  4. Click the "Assign" button next to the agent or agent group dropdown menu.
  5. Select the agent or agent group you want to assign the ticket to and click the "Assign" button.

Reporting and Analytics

inTouch provides a range of reporting and analytics features that allow you to track key performance indicators such as ticket resolution rates, average response times, and more. To access the reports, follow these steps:

  1. Log in to your inTouch instance and click on the "Reports" tab.
  2. Choose the report type from the dropdown menu (e.g. ticket resolution rates, average response times).
  3. Use the filters to customize the report and view the results.

Conclusion

This concludes the tutorial on how to use inTouch to manage your support tickets. With inTouch, you can streamline your support process, track ticket progress, and provide top-notch customer service. By following this tutorial, you should be able to get started with using inTouch and start seeing the benefits of a robust support ticket management system.

Here is an example of configuring inTouch - Laravel Support Ticket Management System:

Email Settings

To configure email settings, navigate to the config/intouch.php file and update the following settings:

'email' => [
    'host' => 'smtp.gmail.com',
    'port' => 587,
    'encryption' => 'tls',
    'username' => 'your_email@gmail.com',
    'password' => 'your_password',
],

Replace 'your_email@gmail.com' and 'your_password' with your actual email credentials.

Database Settings

To configure database settings, navigate to the config/database.php file and update the following settings:

'default' => env('DB_CONNECTION', 'mysql'),

'connections' => [
    'mysql' => [
        'driver' => 'mysql',
        'host' => 'localhost',
        'database' => 'intouch',
        'username' => 'root',
        'password' => '',
        'charset' => 'utf8mb4',
        'collation' => 'utf8mb4_unicode_ci',
        'prefix' => '',
    ],
],

Replace 'localhost', 'intouch', 'root', and '' with your actual database credentials.

Ticket Settings

To configure ticket settings, navigate to the config/intouch.php file and update the following settings:

'ticket' => [
    'prefix' => 'INTOUCH-',
    'auto_generate_id' => true,
    'statuses' => [
        'new' => 1,
        'in_progress' => 2,
        'resolved' => 3,
        'closed' => 4,
    ],
],

The prefix setting sets the prefix for generated ticket IDs. The auto_generate_id setting determines whether ticket IDs are generated automatically. The statuses setting defines the available ticket statuses.

Queue Settings

To configure queue settings, navigate to the config/queue.php file and update the following settings:

'default' => env('QUEUE_CONNECTION', 'sync'),

'connections' => [
    'sync' => [
        'driver' => 'sync',
    ],
],

The default setting determines the default queue connection. The connections setting defines the available queue connections.

Payment Gateway Settings

To configure payment gateway settings, navigate to the config/intouch.php file and update the following settings:

'payment_gateway' => [
    'stripe' => [
        'secret_key' => 'your_stripe_secret_key',
        'publishable_key' => 'your_stripe_publishable_key',
    ],
],

Replace 'your_stripe_secret_key' and 'your_stripe_publishable_key' with your actual Stripe API credentials.

Here are the features of inTouch, a Laravel Support Ticket Management System:

  1. Responsive Design
  2. Envato/Themeforest marketplace product support
  3. Envato/Themeforest purchase code verification/support expiry check
  4. Create unlimited categories and subcategories
  5. Create unlimited products
  6. Create unlimited paid services for products
  7. Ticket System with replies option
  8. Todo board and Task management (similar to Trello)
  9. Rating option for developers
  10. Custom roles option with pre-defined roles: Admin, Support Team, Developer, User
  11. Assign multiple developers/support team to tickets
  12. Store client server details
  13. Create unlimited marketplaces
  14. 6-step easy installation
  15. Create custom order and paid orders
  16. Dashboard with revenue chart, user distribution chart, and user registration chart
  17. Exclusive three Dashboard: Admin Dashboard, Developer Dashboard, and Customer Dashboard
  18. Payment Gateways: Manual Bank Transfer, PayPal, Razorpay, PayTM
  19. Site Settings, Mail settings, and API settings
  20. Create Custom Social Icons
  21. Bank settings with account type support
  22. SEO settings
  23. Create unlimited custom pages
  24. Report (Daily, Product-wise, and All Reports)
  25. Product gallery
  26. Database backup creation and download
  27. Mail Setting through Admin
  28. Social Login: Facebook, Gitlab, Google, Envato
  29. Notifications
  30. Blog
  31. FAQ's
  32. User Payment history
  33. User My Products
  34. User My Tickets
  35. User My Services
  36. Google Analytics
  37. Facebook Pixel
  38. Testimonials
  39. Contact Us Page
  40. Welcome email on registration
  41. Captcha on Signup
  42. Bootstrap 4.6 Framework
  43. Smooth Transition Effects
  44. Font Awesome Icons
  45. Feather Icons
  46. Documentation Include
  47. Purely sanitized code to prevent XSS attack
  48. Clean Code and Clean Design
  49. Menu Setting
  50. Based on 1170px grid
  51. Unique and Exclusive Idea
  52. Unique and Creative Project
inTouch – Laravel Support Ticket Management System
inTouch – Laravel Support Ticket Management System

$99.00

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