Live Call Support Widget Software – Online Calling Web Application Review
I recently had the opportunity to try out the Live Call Support Widget Software – Online Calling Web Application, and I must say that it’s a powerful tool that can greatly enhance the customer support experience for website owners. In this review, I’ll take you through my experience with the software, its features, and its limitations.
Ease of Use
The software is relatively easy to set up and use, even for those without extensive technical knowledge. The provided documentation is comprehensive and includes a live demo, which is a great way to get started. The demo allows you to see the software in action and test its features before deciding to purchase.
Features
The Live Call Support Widget Software – Online Calling Web Application is a web-based application that displays an animated call widget on every page of your website. This allows customers to contact your support team from anywhere on your site. The software is compatible with WordPress sites, making it a great option for bloggers and e-commerce site owners.
Some of the key features of the software include:
- Animated call widget that can be displayed on every page of your website
- Compatibility with WordPress sites
- Comprehensive documentation and live demo
- Responsive design that adapts to different devices and screen sizes
- Ability to customize the widget’s appearance and behavior
Customer Support
The customer support team at Ranksol is responsive and helpful. They offer support through their website and email, and they respond quickly to queries and concerns. The team is also available to assist with custom development and plugin-related issues.
Refund Policy
The refund policy is straightforward and fair. If you’re not satisfied with the software, you can request a refund within a certain timeframe.
Conclusion
Overall, I’m impressed with the Live Call Support Widget Software – Online Calling Web Application. It’s a powerful tool that can greatly enhance the customer support experience for website owners. While it may have some limitations, the software is easy to use, and the customer support team is responsive and helpful. I would recommend this software to anyone looking to improve their customer support experience.
Rating: 4.5/5 stars
Price: $19.95 (one-time payment)
Recommended: Yes
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Introduction to Live Call Support Widget Software - Online Calling Web Application
Are you tired of dealing with lengthy phone queues and frustrated customers? Do you want to provide your customers with a seamless and efficient way to get in touch with your support team? Look no further! The Live Call Support Widget Software is an innovative online calling web application that allows your customers to initiate a live call with your support team directly from your website or application.
With the Live Call Support Widget, you can provide your customers with a convenient and hassle-free way to get instant support, reducing wait times and increasing customer satisfaction. In this tutorial, we will guide you through the step-by-step process of setting up and using the Live Call Support Widget Software.
Getting Started with the Live Call Support Widget Software
To get started with the Live Call Support Widget Software, follow these steps:
- Sign up for an account: Go to the Live Call Support Widget website and sign up for an account. Fill out the registration form with your company information and choose a plan that suits your needs.
- Install the widget: Once you have signed up for an account, you will receive a unique installation code. Copy and paste this code into your website's HTML code, or use the provided JavaScript code to integrate the widget into your website.
- Configure the widget: Log in to your Live Call Support Widget account and configure the widget settings, such as the support team's availability, language, and timezone.
Using the Live Call Support Widget Software
Now that you have set up the Live Call Support Widget, let's go through the step-by-step process of using it:
Step 1: Initiating a Call
- Click the widget: Your customers will see the Live Call Support Widget on your website or application. They can click on the widget to initiate a call.
- Select a support agent: The widget will display a list of available support agents. Your customers can select the agent they want to speak with.
- Wait for the agent to answer: The selected support agent will receive a notification and will answer the call as soon as possible.
Step 2: Conducting a Call
- Answer the call: The support agent will answer the call and will be able to communicate with your customer.
- Use the call controls: The support agent can use the call controls to mute the call, hang up, or transfer the call to another agent.
- Conduct the call: The support agent can conduct the call as they would with a traditional phone call.
Step 3: Ending the Call
- Hang up: The support agent can hang up the call when the conversation is complete.
- Close the call: The widget will automatically close the call and display a thank-you message to the customer.
Additional Features
The Live Call Support Widget Software offers several additional features to enhance the customer experience, including:
- Call recording: The widget allows you to record calls for quality assurance and training purposes.
- Call analytics: The widget provides detailed analytics on call volume, wait times, and agent performance.
- Integration with CRM: The widget can be integrated with your CRM system to provide a seamless customer experience.
Conclusion
The Live Call Support Widget Software is a powerful online calling web application that allows your customers to initiate a live call with your support team directly from your website or application. By following this tutorial, you can set up and use the Live Call Support Widget Software to provide your customers with a convenient and efficient way to get instant support.
Here is a complete settings example for Live Call Support Widget Software - Online Calling Web Application:
Global Settings
apiUrl: "https://api.livesupportwidget.com"
licenseKey: "your_license_key_here"
customerId: "your_customer_id_here"
Appearance
buttonColor: "#337ab7"
buttonSize: "sm"
buttonPosition: "left"
badgeColor: "#337ab7"
badgeBackgroundColor: "#fff"
badgeFontSize: "16px"
badgePosition: "top-right"
Notifications
notifierPosition: "top-right"
notifierColor: "#337ab7"
notifierFontSize: "16px"
notifierCloseButton: true
notifierSound: "default"
Chat Window
chatWindowWidth: "300px"
chatWindowHeight: "600px"
chatWindowPosition: "bottom"
chatWindowTitle: "Live Support Widget"
chatWindowScrollbar: "auto"
Agent Settings
maxAgents: 5
agentIdleTimeout: 60
agentBusyTimeout: 120
agentUnavaliableMessage: "Agents are busy, please try again later."
Calling Settings
callingAgent: true
callerId: "your_caller_id_here"
ringtone: "default"
ringtoneVolume: 50
Note: Replace "your_license_key_here", "your_customer_id_here", "your_caller_id_here" with your actual license key, customer ID and caller ID respectively.
Here are the features of the Live Call Support Widget Software - Online Calling Web Application:
- Live Demo: Available at https://demo.ranksol.com/live_call_support_widget_web_application/ with username: admin@ranksol.com and password: password.
- Animated Call Widget: Displays an animated call widget on every page of your website.
- Compatibility with WordPress sites: Compatible with WordPress sites, as of version 1.8 (dated August 8, 2021).
- Customer Support: The customer support team is available to respond to queries related to plugins and custom development.
- Contact Information: Customers can contact the support team at http://www.ranksol.com/help or email Azhar Iqbal at mailto:azhar@ranksol.com.
- Product Documentation: Available at http://www.buzzapplications.com/documentations/live_call_docs/.
- Refund Policy: Available at https://www.ranksol.com/help.
Note that there may be additional features or benefits not explicitly mentioned in this content.
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