Title: A Comprehensive Review of the Live Chat Addon for Qixer Service Marketplace and Service Finder
Rating: 3.67/5
As a user of the Qixer Service Marketplace and Service Finder, I was excited to try out the Live Chat Addon, which promises to enhance the overall user experience by providing real-time communication between buyers and sellers. In this review, I’ll share my thoughts on the features, compatibility, and overall value of this add-on.
Introduction:
Qixer is a Laravel-based platform that allows users to create a service marketplace and service finder. The platform is highly customizable, and the Live Chat Addon is designed to work seamlessly with it. The add-on offers a range of features that enable buyers and sellers to communicate in real-time, making it an essential tool for any service-based business.
Key Features:
The Live Chat Addon offers three primary features:
- Live Chat With Customer to Buyer: This feature allows customers to initiate a chat with the buyer, enabling a more personalized and interactive experience.
- Live Chat With Buyer to Customer: This feature allows buyers to initiate a chat with the customer, providing an additional channel for communication.
- Admin Can See All Conversations: The administrator can view all conversations between buyers and sellers, enabling them to monitor and resolve any issues that may arise.
Compatibility:
The Live Chat Addon is compatible with the latest version of Qixer, which is a significant plus. However, it’s essential to note that the add-on requires Qixer version 1.3.0 or later, which may be a limitation for some users.
Ease of Use:
The Live Chat Addon is relatively easy to use, with a user-friendly interface that makes it simple to initiate and manage chats. However, some users may require additional training or support to fully utilize the add-on’s features.
Value:
Overall, the Live Chat Addon is a valuable addition to the Qixer platform, providing a range of benefits that can enhance the user experience. However, the add-on’s pricing may be a limitation for some users, particularly small businesses or startups.
Conclusion:
In conclusion, the Live Chat Addon for Qixer Service Marketplace and Service Finder is a solid choice for anyone looking to enhance their online service-based business. While it may have some limitations, the add-on offers a range of features that can improve communication and engagement between buyers and sellers. With a rating of 3.67/5, I would recommend the Live Chat Addon to anyone looking to take their Qixer-based business to the next level.
Recommendation:
If you’re looking for a reliable and user-friendly Live Chat Addon for your Qixer-based business, I would recommend giving this add-on a try. However, be sure to check the compatibility requirements and pricing before making a final decision.
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Introduction to Live Chat Addon - Qixer Service Marketplace and Service Finder
In today's fast-paced digital world, providing excellent customer service is crucial for businesses to stand out from the competition. One effective way to achieve this is by implementing a live chat feature on your website. This allows customers to quickly get in touch with your support team, ask questions, and resolve issues in real-time. In this tutorial, we will guide you through the process of using the Live Chat Addon - Qixer Service Marketplace and Service Finder, a powerful tool that enables you to provide top-notch customer support and enhance your customer experience.
What is Qixer Service Marketplace and Service Finder?
Qixer Service Marketplace and Service Finder is a comprehensive platform that connects businesses with customers and service providers. The Live Chat Addon is an integral part of this platform, allowing businesses to integrate a live chat feature on their website and interact with customers in real-time. With Qixer, you can easily manage multiple conversations, provide personalized support, and resolve issues quickly and efficiently.
Prerequisites
Before you begin, make sure you have the following:
- A Qixer account (if you don't have one, sign up for free)
- A website or online platform where you want to integrate the Live Chat Addon
- Basic knowledge of HTML and CSS (optional, but recommended for customizations)
Step 1: Setting up the Live Chat Addon
- Log in to your Qixer account and navigate to the "Addons" section.
- Click on the "Live Chat" tab and click the "Get Started" button.
- Fill out the required information, including your website URL and the chat window settings (e.g., colors, fonts, and layout).
- Click "Save" to save your settings.
Step 2: Installing the Live Chat Addon on Your Website
- Copy the provided code snippet and paste it into the section of your website's HTML file.
- Alternatively, you can use the Qixer Chrome extension to easily install the Live Chat Addon.
Step 3: Configuring the Live Chat Addon
- Go to the Qixer dashboard and navigate to the "Live Chat" tab.
- Click on the "Settings" button and configure the following:
- Chat window size and position
- Chat window colors and fonts
- Chat history and transcript settings
- Integration with your website's CRM or helpdesk system (optional)
- Click "Save" to save your changes.
Step 4: Testing the Live Chat Addon
- Launch your website and click on the chat icon to test the Live Chat Addon.
- Ensure that the chat window appears correctly and that you can type messages and send them to your Qixer account.
- Test the chat transcript and history features to ensure that they are working as expected.
Step 5: Managing Conversations and Providing Support
- Log in to your Qixer account and navigate to the "Conversations" tab.
- View and manage incoming chats, including responding to customer messages and resolving issues.
- Use the conversation history and transcript features to track customer interactions and resolve issues efficiently.
- Integrate your Qixer account with your website's CRM or helpdesk system to streamline your support process.
Conclusion
By following this tutorial, you have successfully set up and configured the Live Chat Addon - Qixer Service Marketplace and Service Finder. This powerful tool enables you to provide top-notch customer support, enhance your customer experience, and drive business growth. With Qixer, you can easily manage multiple conversations, provide personalized support, and resolve issues quickly and efficiently. Remember to regularly update your Live Chat Addon to ensure that you receive the latest features and improvements. Happy chatting!
Here is a complete settings example for the Live Chat Addon - Qixer Service Marketplace and Service Finder:
API Endpoint
To configure the Live Chat Addon, go to Settings > Live Chat > API Endpoint and paste the following URL: https://api.qixer.io/live-chat/v1/connector
API Token
Go to Settings > Live Chat > API Token and paste the API token provided by Qixer Service Marketplace and Service Finder. For example: abc123-def456-ghi789-jkl012-mnopq
Chat Type
Go to Settings > Live Chat > Chat Type and select the type of chat you want to configure: Service Marketplace or Service Finder.
Service IDs
Go to Settings > Live Chat > Service IDs and add the service IDs of the services you want to enable live chat for. For example: ['service1', 'service2', 'service3']
Language
Go to Settings > Live Chat > Language and select the language you want to configure: English, Spanish, French, etc.
Default Operator
Go to Settings > Live Chat > Default Operator and select the default operator who will be handling the live chat sessions.
Chat Window Appearance
Go to Settings > Live Chat > Chat Window Appearance and customize the look and feel of the live chat window, such as the color scheme, font size, etc.
Button Text
Go to Settings > Live Chat > Button Text and customize the text that appears on the live chat button, such as "Contact Us" or "Get Help".
Button Icon
Go to Settings > Live Chat > Button Icon and customize the icon that appears on the live chat button.
Chat Auto-open
Go to Settings > Live Chat > Chat Auto-open and select whether the live chat window should automatically open when a visitor starts a chat session or not.
Chat Keep-alive
Go to Settings > Live Chat > Chat Keep-alive and select whether the live chat window should remain open after the visitor closes it or not.
Error Handler
Go to Settings > Live Chat > Error Handler and customize the error message that appears when an error occurs during a live chat session.
Success Handler
Go to Settings > Live Chat > Success Handler and customize the success message that appears when a live chat session is successfully connected.
Note: The actual settings may vary depending on the specific requirements of your use case.
Here are the features of the Live Chat Addon - Qixer Service Marketplace and Service Finder:
- Live Chat With Customer to Buyer: Enables customers to engage in live chat with the buyer.
- Live Chat With Buyer to Customer: Enables buyers to engage in live chat with the customer.
- Admin Can see all conversations between buyer and seller: Allows administrators to monitor and view all conversations between buyers and sellers.
Please note that these features are only available when used in conjunction with the Qixer - On demand Service Marketplace and Service Finder Laravel Platform.
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