Live Chat Unlimited Review: A Comprehensive and Impressive Solution
I’ve had the pleasure of testing Live Chat Unlimited, and I must say, this chat widget has exceeded my expectations in many ways. With its ability to work seamlessly on HTML, PHP, and WordPress pages, this chat solution is a must-have for any business looking to provide top-notch sales and support to its customers. In this review, I’ll dive into the key features, benefits, and drawbacks of Live Chat Unlimited, and share my experience with this innovative chat tool.
Features and Benefits
Live Chat Unlimited boasts an impressive set of features that make it an excellent choice for businesses of all sizes. Some of the standout features include:
- One-time fee: No recurring costs, giving you complete control over your chat experience.
- Unlimited domains: Install the chat widget on multiple domains without incurring extra costs.
- Blazing-fast performance: Works behind an iframe to avoid slowing down your website performance.
- 5,000 chats per month: Handle a significant volume of chats without any issues.
- 20,000 page views per month: Suitable for large websites or those with high traffic volumes.
- Multi-language support: Support multiple languages, making it easy to cater to diverse customer bases.
- Up to 5 operators: Add multiple team members to your chat team for seamless customer support.
- Multi-department support: Divide your chat conversations into multiple departments for easier management.
- File uploads: Allow customers to upload files, making it easy to resolve issues and share files.
- Email notifications: Receive email notifications when a customer sends a chat message.
- GDPR compliance: Ensure you’re meeting GDPR requirements, giving you peace of mind.
- WordPress integration: Seamlessly integrate the chat widget with your WordPress website.
- Tech support: Receive technical support from the development team to help you troubleshoot any issues.
Requirements and Licensing
To use Live Chat Unlimited, you’ll need:
- screets account: Create a screets account to use the chat widget.
- WordPress 5 or newer: If you’re using WordPress, ensure it’s version 5 or newer.
- PHP 7 or newer: If you’re using PHP, ensure it’s version 7 or newer.
- Regular License: The standard license is for single-domain use, with an option to upgrade to an Unlimited license for more domains.
Licensing and Pricing
The regular license is a one-time fee, and there’s an option to upgrade to an Unlimited license for multiple domains. The pricing is competitive, with a value-packed feature set.
Data Protection Policy
Chat transmissions, file uploads, and user authentications are hosted on screets Cloud, ensuring secure and GDPR-compliant data storage.
Conclusion
Live Chat Unlimited is an impressive solution that offers a robust feature set, blazing-fast performance, and competitive pricing. With its ability to work on multiple platforms, it’s an excellent choice for businesses looking to provide exceptional sales and support to their customers. While there’s always room for improvement, I’m extremely satisfied with my experience using Live Chat Unlimited.
Score: 4.44 (out of 5)
Recommendation: I highly recommend Live Chat Unlimited to businesses of all sizes looking to improve their sales and support efforts. The one-time fee, blazing-fast performance, and multi-language support make it an excellent value proposition. Give it a try and see the difference for yourself!
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Introduction to Live Chat Unlimited
In today's digital age, providing excellent customer service is crucial for businesses to succeed. One way to achieve this is by implementing a live chat feature on your website, allowing customers to get instant assistance and support. Live Chat Unlimited is a powerful tool that enables you to engage with your customers in real-time, providing a personalized and effective way to address their queries and concerns. In this tutorial, we will guide you through the process of setting up and using Live Chat Unlimited, helping you to improve your customer service and increase customer satisfaction.
Getting Started with Live Chat Unlimited
Before you begin, make sure you have the following:
- A Live Chat Unlimited account (you can sign up for a free trial or purchase a subscription)
- A website or platform where you want to integrate the live chat feature
- A computer or mobile device with a stable internet connection
Step 1: Setting up Live Chat Unlimited
To set up Live Chat Unlimited, follow these steps:
- Log in to your Live Chat Unlimited account.
- Click on the "Settings" icon () located on the top-right corner of the dashboard.
- Select "Installation" from the dropdown menu.
- Choose the type of installation you prefer: WordPress, Shopify, or HTML/CSS. For this tutorial, we will assume you are installing on an HTML/CSS website.
- Click on the "Install" button.
- A pop-up window will appear with the installation code. Copy the code.
- Paste the code into the header section of your website's HTML file. If you're not comfortable editing the code yourself, you can ask your website developer to do it for you.
Step 2: Configuring Live Chat Unlimited
Once the installation is complete, follow these steps to configure Live Chat Unlimited:
- Log in to your Live Chat Unlimited account.
- Click on the "Settings" icon () located on the top-right corner of the dashboard.
- Select "General" from the dropdown menu.
- Set your chat icon, background color, and text color to match your brand's style.
- Customize the chat box's size, position, and opacity to suit your website's design.
- Set the chat timeout, so the chat closes automatically after a certain period of inactivity.
- Save your changes.
Step 3: Starting a Chat
Now that Live Chat Unlimited is set up and configured, let's start a chat:
- Log in to your Live Chat Unlimited account.
- Click on the "Chat" icon () located on the top-right corner of the dashboard.
- Choose the chat window you want to start from the dropdown menu.
- Select the chat operator you want to be assigned to the chat. You can create multiple operators and assign them to different chats.
- Click on the "Start Chat" button to initiate the chat.
- A chat window will appear on your website, where you can communicate with the customer in real-time.
Step 4: Managing Chats
Live Chat Unlimited allows you to manage multiple chats simultaneously:
- Log in to your Live Chat Unlimited account.
- Click on the "Chats" icon () located on the top-right corner of the dashboard.
- You will see a list of all ongoing chats. Click on a chat to view the conversation history and respond to the customer.
- Use the chat window to respond to the customer's questions and concerns.
- Close the chat by clicking on the "Close Chat" button when the customer's issue is resolved.
Tips and Best Practices
Here are some tips and best practices to keep in mind when using Live Chat Unlimited:
- Be responsive and attentive to customers' queries and concerns.
- Keep the chat concise and to the point, avoiding unnecessary information.
- Use the chat window's built-in features, such as emoticons and canned responses, to make your communication more engaging and efficient.
- Set clear goals and objectives for each chat, ensuring you provide accurate and helpful solutions to the customer's issue.
- Use analytics and reporting tools to track chat performance and identify areas for improvement.
Conclusion
Live Chat Unlimited is a powerful tool that can significantly improve your customer service and increase customer satisfaction. By following this tutorial, you have learned how to set up and use Live Chat Unlimited to engage with your customers in real-time. Remember to be responsive, attentive, and clear in your communication, and to use the chat window's built-in features to make your chat experience more efficient and effective. Happy chatting!
Site Settings
To enable Live Chat Unlimited, go to your website's site settings and select the "Integrations" tab.
- Under "Chat Integrations", toggle the switch to enable Live Chat Unlimited.
- Enter your Live Chat Unlimited API Key.
- Choose the theme you want to use for your chat.
Agents
To set up agents, go to your website's site settings and select the "Chat" tab.
- Click on the "Agents" tab and add new agents by clicking the "Add Agent" button.
- Enter the agent's email address and password.
- Choose the agent's role (Admin, Agent, or Visitor).
Customization
To customize the chat, go to your website's site settings and select the "Chat" tab.
- Click on the "Customization" tab and choose the theme you want to use.
- Enter the chat window title and subtitle.
- Choose the language and time zone.
- Set up the chat hours and schedule.
Advanced
To set up advanced settings, go to your website's site settings and select the "Chat" tab.
- Click on the "Advanced" tab and enter the Google Maps API key.
- Set up the chat logging and analytics.
- Enable or disable chat audio notifications.
Google Analytics
To set up Google Analytics, go to your website's site settings and select the "Chat" tab.
- Click on the "Google Analytics" tab and enter your Google Analytics tracking ID.
- Choose the goals and events you want to track.
- Set up the event tracking and goals.
Here are the features of Live Chat Unlimited:
- One-time fee: No recurring charges.
- Install on unlimited domains: You can install the chat widget on multiple domains without any additional fees.
- Blazing-fast: The chat widget works behind an iframe to ensure fast loading times and doesn't affect your website's performance.
- 5,000 chats per month: You can handle up to 5,000 chats per month across all your domains.
- 20,000 page views per month: The chat widget can handle up to 20,000 page views per month.
- Works everywhere: The chat widget works on HTML, WordPress, and PHP pages.
- Up to 5 operators: You can create up to 5 operators (including yourself) to manage chats.
- Up to 5 departments: You can create up to 5 departments to organize your chats.
- Multi-lingual support: The chat widget supports multiple languages (currently only available for WordPress websites).
- Works all around the world: The chat widget works globally, including China.
- 250MB storage for file uploads: You can upload files up to 250MB in size.
- Email notifications: You can receive email notifications for new chats and messages.
- GDPR compliance: The chat widget is compliant with the General Data Protection Regulation (GDPR) and ensures the security and control of your data.
- WordPress integration: The chat widget is integrated with WordPress and can be easily installed as a plugin.
- Tested with PHP 7.4 and 8.x: The chat widget is tested and compatible with PHP 7.4 and 8.x.
- WordPress 6.6 compatibility: The chat widget is compatible with WordPress 6.6.
Note that some features may have limitations or requirements, such as the number of operators or departments, or the need for a screets account.
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