Pexdoc Review – A Comprehensive Knowledgebase Customer Support & Helpdesk Ticketing CMS
I’m thrilled to share my comprehensive review of Pexdoc, a robust Knowledgebase Customer Support & Helpdesk Ticketing CMS that has impressed me with its extensive feature set, user-friendly interface, and remarkable performance. In this review, I’ll cover all aspects of Pexdoc, including its features, advantages, and limitations.
Overview
Pexdoc is built using the PHP Laravel framework and Bootstrap 4, making it a modern and scalable solution for customer support and helpdesk ticketing needs. It comes with a clean and intuitive design, ensuring ease of use for both administrators and users.
Key Features
- Drag & Drop Menu Builder: Pexdoc features a powerful drag & drop menu builder, allowing administrators to create custom menus without any coding knowledge.
- Drag & Drop Form Builder: The CMS includes a drag & drop form builder, enabling the creation of custom forms for various purposes.
- Drag & Drop Widgets Area Builder: Pexdoc’s drag & drop widgets area builder allows administrators to customize the layout and design of their website with ease.
- Automation: The script comes with an automation feature that enables administrators to set up various actions based on conditions, streamlining their workflow.
- Support Ticketing System: Pexdoc’s support ticketing system is comprehensive, featuring canned responses, task assignments, and priority setting.
- Knowledgebase: The CMS includes a knowledgebase with auto-complete search, feedback options, and a topic system.
- Environment: Pexdoc comes with environment settings, enabling administrators to customize their CMS according to their preferences.
- Pre-Sell Questions: The CMS includes pre-sell questions, which help resolve common issues before they arise.
Pros
- Extensive Feature Set: Pexdoc boasts an impressive array of features, making it a versatile solution for customer support and helpdesk ticketing needs.
- User-Friendly Interface: The CMS is designed with ease of use in mind, making it accessible to both beginners and experienced administrators.
- Scalability: Pexdoc’s modern architecture ensures that it can handle large volumes of traffic and data, making it suitable for growing businesses.
- Laravel Framework: The PHP Laravel framework provides a robust foundation for Pexdoc, ensuring stability, security, and performance.
- Bootstrap 4: The use of Bootstrap 4 ensures a consistent and modern design throughout the CMS.
Cons
- Steep Learning Curve: While the interface is user-friendly, the sheer number of features may overwhelm new users.
- Limited Documentation: Although Pexdoc has an extensive knowledge base, more detailed documentation for specific features would be helpful.
Conclusion
In conclusion, Pexdoc is an impressive Knowledgebase Customer Support & Helpdesk Ticketing CMS that offers a wide range of features, ease of use, and scalability. Its Laravel framework and Bootstrap 4 design ensure stability, security, and performance. Although it may have a few limitations, Pexdoc is an excellent choice for businesses seeking a comprehensive solution for their customer support and helpdesk ticketing needs.
Rating: 5/5
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Introduction to Pexdoc: Knowledgebase Customer Support & Helpdesk Ticketing CMS
Pexdoc is a powerful and user-friendly Knowledgebase Customer Support & Helpdesk Ticketing CMS designed to help businesses provide exceptional customer support and streamline their customer service operations. With Pexdoc, you can create a comprehensive knowledge base that contains answers to frequently asked questions, troubleshooting guides, and other relevant information. Additionally, Pexdoc allows you to manage customer support tickets, respond to customer inquiries, and track customer interactions in one centralized platform.
In this tutorial, we will walk you through the process of setting up and using Pexdoc to create a knowledge base and manage customer support tickets. We will cover the following topics:
- Setting up your Pexdoc account
- Creating a knowledge base
- Adding articles and categories
- Managing customer support tickets
- Responding to customer inquiries
- Tracking customer interactions
Setting up your Pexdoc account
To get started with Pexdoc, you need to create an account. Follow these steps:
- Go to the Pexdoc website and click on the "Sign Up" button.
- Fill out the registration form with your name, email address, and password.
- Click on the "Create Account" button to complete the registration process.
- Once you have created your account, you will receive an email with a verification link. Click on the link to verify your email address.
- After verifying your email address, you will be redirected to the Pexdoc dashboard.
Creating a knowledge base
A knowledge base is a collection of articles and categories that contain information about your products, services, and company. Follow these steps to create a knowledge base:
- Log in to your Pexdoc account and click on the "Knowledge Base" tab.
- Click on the "Create Knowledge Base" button.
- Enter a name and description for your knowledge base.
- Click on the "Create" button to create the knowledge base.
- Once the knowledge base is created, you can add articles and categories to it.
Adding articles and categories
Articles are the individual pieces of content that make up your knowledge base. Categories are the hierarchical organization of articles. Follow these steps to add articles and categories:
- Log in to your Pexdoc account and click on the "Knowledge Base" tab.
- Click on the article or category you want to add or edit.
- Click on the "Create Article" or "Create Category" button.
- Enter the title and content of the article or category.
- Use the formatting options to add headings, bold text, and links to your article or category.
- Click on the "Save" button to save the article or category.
Managing customer support tickets
Customer support tickets are used to track customer inquiries and issues. Follow these steps to manage customer support tickets:
- Log in to your Pexdoc account and click on the "Tickets" tab.
- Click on the "Create Ticket" button to create a new ticket.
- Enter the customer's name, email address, and a description of the issue.
- Use the ticket form to add additional information and attachments.
- Click on the "Create" button to create the ticket.
- Once the ticket is created, you can respond to the customer's inquiry and track the progress of the ticket.
Responding to customer inquiries
Responding to customer inquiries is an essential part of providing excellent customer support. Follow these steps to respond to customer inquiries:
- Log in to your Pexdoc account and click on the "Tickets" tab.
- Click on the ticket you want to respond to.
- Enter your response in the "Reply" field.
- Use the formatting options to add headings, bold text, and links to your response.
- Click on the "Save" button to save your response.
- Once you have responded to the customer's inquiry, you can update the status of the ticket to "Resolved" or "Closed".
Tracking customer interactions
Tracking customer interactions is important for understanding customer behavior and improving customer support. Follow these steps to track customer interactions:
- Log in to your Pexdoc account and click on the "Tickets" tab.
- Click on the ticket you want to track.
- Use the ticket history to view all the interactions with the customer.
- Use the ticket analytics to view statistics about the ticket, such as the time it took to resolve the issue and the number of responses.
- Use the ticket tags to categorize and filter tickets by type or priority.
That's it! With these steps, you should be able to set up and use Pexdoc to create a knowledge base and manage customer support tickets.
Here is an example of a complete settings configuration for Pexdoc - Knowledgebase Customer Support & Helpdesk Ticketing CMS:
Database Settings
database_host = localhost database_name = pexdoc database_username = pexdoc database_password = pexdoc
Email Settings
email_smtp_host = smtp.gmail.com email_smtp_port = 587 email_smtp_username = your_email@gmail.com email_smtp_password = your_password email_from_address = no-reply@pexdoc.com email_from_name = Pexdoc Support
Ticket Settings
ticket_system = custom ticket_email_notification = true ticket_auto_assign = true ticket_priority_levels = Low, Medium, High ticket_status_levels = New, In Progress, Resolved, Closed
User Settings
user_login_module = username user_password_module = password user_registration = true user_approval = true
Knowledgebase Settings
knowledgebase_category = Product, Support, FAQ knowledgebase_article_status = Draft, Published, Archived knowledgebase_search_module = Elasticsearch
Security Settings
security_session_timeout = 3600 security_login_attempts = 5 security_login_lockout = 300
Miscellaneous Settings
time_zone = America/New_York date_format = Y-m-d H:i:s language = en
Pexdoc is a Knowledgebase Customer Support & Helpdesk Ticketing CMS. it build using PHP Laravel framework and bootstrap 4. it has 02 page home page variant along with necessary inner pages. it comes with drag & drop menu builder , drag & drop form builder, drag & drop widget builder. in support ticket it has automation ( admin can take action based on various kind of condition dynamically), has agent system, todo adding features, also has option to customise support ticket form. For envato author it has option to verify purchase. it comes with facebook & google & envato login feature which make user life easy to login to the website, a lot of others features.
this is a major update. from version 1.1.0 you will able to update your website from your admin panel using our one click updater. here is article to configure one click updater https://docs.xgenious.com/docs/nexelit/instruction/one-click-update-configure/
Last update : 18 June 2023
Version: 1.1.0
Laravel 9x
Required PHP v8.0
Required MySql v5.7
Demo Link
Frontend Demo: Pexdoc
Super Admin Demo: Super Admin Login
Username super_admin
Password 12345678
Support Agent Dashboard:
Demo User Login
Username agent
Password 12345678
Frontend User Dashboard Demo:
Demo User Login
Username test
Password 12345678
Few Common Pre Sell Questions
How can i install the script ? will support help me to install it ?
It’s very simple to install the script, we have very clear documentation online you can check it Online Doc.
Also this script comes with a visual installer you can install it easy by filling some information.
Still you are in confusion we have video tutorial
Available at youtube how you can install this
Install Tutorial.
Are you still scared to install ?
Don’t worry our support team will help you to install the script.
Security
Cross-Site Request Forgery (CSRF) PreventionCross-Site Scripting (XSS) Prevention
Password Hashing
Avoiding SQL Injection
System Requirement
System Requirement
Backend Framework: Built
on Laravel 8x
PHP Composer
Frontend Framework: Built on Bootstrap 4x
Requires PHP 7.4
Supports MySQL, Mysqli.
Support Ticket Module
This script focused on support ticketing system. it has all the features required to provide support via ticketing. we have included all features to make support agent life easy. like we keep option to add knowledebase article in ticket from ticket reply page. also have option to set canned message and support agent can add canned response to ticket reply by one click. has TODO option for reach ticket. also has a very handy feature Automation. Admin can set various action base of various condition.
Knowledgebase Module
This script comes with knowledgeable with auto complete search option. it has knowledgebase topic system. also has feedback option in every article, user can feedback to the article with a form. admin will be notified while anyone submit feedback form.
Envato Purchase Verify Module
This script comes with another beautiful feature for Envato author is purchase code verify. admin or support agent can verify envato purchase ( if admin give permission to support agent for check purchase verify). also has a option to set user with purchase verify. once admin select user along with purchase code while verify purchase, then the script will keep record or that user is verify for the product. it is very handy for support agent. they don’t need to check user is purchased item or not for every ticket user create.
Drag & Drop Menu Builder
Pexdoc comes with drag & drop menu builder with mega menu support. You can drag & drop any menu item to short it, Or make it dropdown if you want.
Drag & Drop Form Builder
Pexdoc comes with a great feature for your need is Drag & Drop Form Builder, it has text, number, email, select, checkbox, textarea, file etc fields. You can easily customise any form of this script. Also you can set is this field is required or not.
Drag & Drop Widget Builder
This Script comes with Widget Builder with 09 pre Made widget. You can build footer widget area with your needed widget. you can also use raw html for widget area, you can show newsletter widget or you can just show an image here. It’s up to you, you have full control over it.
Features
Unique Design
Powerful Admin Dashboard
02 Home Variant
User Dashboard
Admin Role Permission System (Super Admin Can Assign Role or Can Add New Admin)
User Campaign
User Withdraw
Facebook Login
Google Login
Envato Login
Support Ticketing System
Admin Charge System
RTL Support
Dynamic Page
Page Slug Change Options
Page Meta Tag Options
Drag & Drop Menu Builder
Drag & Drop Form Builder
Drag & Drop Widgets Area Builder
Gallery Page
Page Slug & Name Change
950+ Google Fonts
Cache Settings
Pre Made Pages Slug change
Pre Made Pages Name change
Custom CSS Settings
Custom JS Settings
Sitemap Generator
RSS feed Settings
Maintains Mode
GDPR Cookie Settings
404 Page Customize
Email Template Settings
SEO Settings Available
OG Meta Added
Google Analytics Settings
Live Chat Options
Unlimited Color Option
Disqus Comment System
Google Captcha V3
Admin Dark Mode
FAQ Page
Typography Settings
Well Documented
Quality Support
Video Tutorial
Lifetime Update
Language Settings
Still Missing Something ?
Change logs
---------------------------------------- Initial Release ----------------------------------------. Each featured in different line.
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