Tricky Chat Pro Review: A Comprehensive Multi-Tenant Live Support Chat System
I am thrilled to share my comprehensive review of Tricky Chat Pro, a subscription-based live support chat system built with Laravel. This review is designed to provide a detailed analysis of the product’s features, usability, and overall value.
What is Tricky Chat Pro?
Tricky Chat Pro is a powerful and easy-to-use live support chat system that allows you to earn money by selling subscription packages to your clients. The system is highly secure, customizable, and comes with an integrated landing page, eliminating the need for a separate CMS.
Core Features
Tricky Chat Pro boasts an impressive list of core features, including:
- Subscription-based system
- PayPal and Stripe integration for seamless payment processing
- Multi-company support
- Multi-language support
- Department-wise operator management
- Online user tracking
- User IP tracking
- User URL tracking
- Widget blacklist
- RTL support
- Chat history
- Customizable widget
- Canned messages
- File transfer
- Emoji support
- Responsive widget
- Profile management
- And many more!
Important Notes
Before using Tricky Chat Pro, please note the following important points:
- An SSL certificate is required for the script
- Clickjacking protection must be disabled
- The X-Frame-Options header must be checked (https://gf.dev/x-frame-options-test)
Demo Access
For a hands-on experience, you can access the demo super admin and demo tenant accounts using the following credentials:
- Super Admin: admin@demo.com, password: 123456
- Tenant: company@demo.com, password: 123456
Update Notes
The Tricky Chat Pro team regularly updates the script to improve its performance and fix issues. The update notes for the latest versions are as follows:
- Version 1.2 (22-April-2020): Added SEO settings and fixed minor issues
- Version 1.1 (02-October-2019): Fixed department issue, XSS issue, and minor issues
- Version 1.0 (5-July-2019): Initial release
Score: 0
While Tricky Chat Pro is an impressive live support chat system, I would rate it a score of 0 due to the lack of additional features and functionalities. The system is primarily focused on providing a robust and secure live support chat experience, which may not be enough for some users. However, for those looking for a reliable and customizable live support chat system, Tricky Chat Pro is definitely worth considering.
Recommendation
I recommend Tricky Chat Pro to businesses and entrepreneurs who are looking for a reliable and secure live support chat system. The system is easy to use, highly customizable, and comes with a range of features that can help you provide exceptional customer support. However, I would recommend exploring other options as well to ensure that you find the best fit for your business needs.
User Reviews
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Introduction to Tricky Chat Pro - Multi Tenant Live Support Chat (SaaS)
Tricky Chat Pro is a powerful, cloud-based live support chat software designed to help businesses provide exceptional customer service to their clients. As a multi-tenant SaaS (Software as a Service), Tricky Chat Pro allows multiple clients to use the same platform, with each client having their own unique instance of the chat system. This means that each client can customize their chat experience to fit their specific needs, while still benefiting from the scalability and reliability of a cloud-based solution.
In this tutorial, we will walk you through the process of setting up and using Tricky Chat Pro to provide live support to your customers. Whether you're a small business or a large enterprise, Tricky Chat Pro is designed to help you deliver fast, efficient, and personalized support to your clients.
Getting Started with Tricky Chat Pro
To get started with Tricky Chat Pro, follow these steps:
- Sign up for a Tricky Chat Pro account: Go to the Tricky Chat Pro website and sign up for a free trial or purchase a subscription plan that suits your needs.
- Set up your account: Once you've signed up, you'll need to set up your account by providing some basic information, such as your company name, email address, and password.
- Customize your chat widget: Tricky Chat Pro allows you to customize the look and feel of your chat widget to match your brand. You can choose from a variety of templates, colors, and fonts to create a unique chat experience for your customers.
- Configure your chat settings: Tricky Chat Pro offers a range of settings that you can customize to fit your specific needs. You can set up your chat hours, define your chat agents, and configure your chat workflows to ensure that your customers receive the best possible support.
Using Tricky Chat Pro to Provide Live Support
Once you've set up your account and customized your chat widget, you're ready to start using Tricky Chat Pro to provide live support to your customers. Here's a step-by-step guide to get you started:
Step 1: Adding the Chat Widget to Your Website
To add the Tricky Chat Pro chat widget to your website, follow these steps:
- Log in to your Tricky Chat Pro account and go to the "Chat Widget" section.
- Click on the "Get Code" button to generate the chat widget code.
- Copy the code and paste it into the HTML of your website, preferably in the footer section.
- Customize the chat widget settings, such as the position, size, and color, to fit your website's design.
Step 2: Configuring Your Chat Agents
To configure your chat agents, follow these steps:
- Log in to your Tricky Chat Pro account and go to the "Agents" section.
- Click on the "Add Agent" button to create a new agent.
- Enter the agent's name, email address, and password.
- Define the agent's role and permissions, such as whether they can handle multiple chats at once or have access to certain features.
- Assign the agent to a specific chat department or team.
Step 3: Handling Chat Conversations
To handle chat conversations, follow these steps:
- Log in to your Tricky Chat Pro account and go to the "Chats" section.
- Click on a chat conversation to view the conversation history and respond to the customer's message.
- Use the chat interface to type and send your response to the customer.
- Use the chat features, such as file sharing and screen sharing, to provide additional support to the customer.
- Close the chat conversation when the issue is resolved.
Step 4: Monitoring and Reporting
To monitor and report on your chat conversations, follow these steps:
- Log in to your Tricky Chat Pro account and go to the "Reports" section.
- View the chat metrics, such as the number of chats, average response time, and customer satisfaction ratings.
- Use the reporting features to generate custom reports and track your chat performance over time.
- Use the data to identify areas for improvement and optimize your chat strategy.
Conclusion
Tricky Chat Pro is a powerful, cloud-based live support chat software designed to help businesses provide exceptional customer service to their clients. By following the steps outlined in this tutorial, you can set up and use Tricky Chat Pro to provide fast, efficient, and personalized support to your customers. Whether you're a small business or a large enterprise, Tricky Chat Pro is designed to help you deliver the best possible customer experience.
Settings Example:
Server Configuration
Tricky Chat Pro requires the following server configurations to be set up:
server_name yourdomain.com;
server_port 80;Database Configuration
For the database configuration, Tricky Chat Pro requires the following settings:
DB_HOST = 'localhost';
DB_USER = 'your_database_username';
DB_PASSWORD = 'your_database_password';
DB_NAME = 'your_database_name';Encryption Key
To secure your Tricky Chat Pro installation, you need to set an encryption key:
ENCRYPTION_KEY = 'your_encryption_key';Live Support Settings
For live support settings, Tricky Chat Pro requires the following settings:
LIVE_SUPPORT_OFFICE_HOURS = '9:00 AM - 5:00 PM';
LIVE_SUPPORT_WORKING_DAYS = 'Monday - Friday';
LIVE_SUPPORT_CONTACT_EMAIL = 'your_email@example.com';Email Configuration
For email configuration, Tricky Chat Pro requires the following settings:
SMTP_HOST = 'smtp.example.com';
SMTP_PORT = 587;
SMTP_USERNAME = 'your_smtp_username';
SMTP_PASSWORD = 'your_smtp_password';System Settings
For system settings, Tricky Chat Pro requires the following settings:
TIME_ZONE = 'America/New_York';
DEFAULT_LANGUAGE = 'en';
COOKIE_DOMAIN = 'yourdomain.com';
COOKIE_SECURE = 'on';
COOKIE_EXPIRATION = '3600';Analytics and Tracking
For analytics and tracking, Tricky Chat Pro requires the following settings:
GOOGLE_ANALYTICS_ID = 'UA-12345678-1';
GOOGLE_TAG_MANAGER_ID = 'GTM-XXXXXX';Multi-Tenant Settings
For multi-tenant settings, Tricky Chat Pro requires the following settings:
MULTI_TENANT_MODE = 'on';
MULTI_TENANT_DEFAULT_TENANT = 'tenant_name';Note: Replace the placeholders (e.g. yourdomain.com, your_database_username, etc.) with your actual settings.
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