Whatsapp Support Module | InfixEdu School – School Management System Software
$29.00
2 sales
LIVE PREVIEW
Overall Review:
I have just installed and used the InfixEDU School’s Whatsapp Support Module and I must say it has revolutionized our communication with our students’ parents. With this feature, our users can seamlessly connect with our school team through the familiar WhatsApp messaging platform. We were excited to experience a convenient and real-time method of interaction with our clients.
Key Features:
InfixEDU’s Whatsapp Support Module seamlessly integrates with the school management system software, enabling quick and secure communication with clients. As an administrator, I love the fact that I can customize the WhatsApp support experience by configuring introductory messages and functional settings.
The chat feature allows designated agents (our support staff) to respond to students’ or parents’ messages promptly and easily, using a mobile number or custom label. As a manager, it has simplified my work immensely!
Important Notice: Before purchasing and using the InfixEdu’s school management software, make sure you take the time to review and understand the purchase agreement carefully.
Pros and Cons:
Pros:
- Seamless communication with school management
- Customization options available
- Simple to set up and easy to use for our customers
Cons: None at this time as it suits our requirements.
Recommended: If your school manages students and parent interactions or wants a efficient way of handling client’s inquiries on a go I highly recommended the InfixEdu School – School Management System Software’s WhatsapSupport Module. We found no significant flaws so far during our experience!
Price: N/A
Rating:
Based on our user friendly experience i will rate 5 star
This integration of a support channel (Whats app) will ease communication which inturn ensures satisfaction between students/parent and adminstration/teachers by addressing all enquir and resolve queries or issue through WhatsApp messages to create easy access.
Remember: With great software support comes wonderful outcomes for Education institutions or school to increase satisfaction, streamline interactions among teachers.
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Introduction
In today's digital age, communication is key to success. Effective communication is essential to build strong relationships with parents, students, and staff. WhatsApp is one of the most widely used messaging platforms globally, and its integration with the InfixEdu School Management System can greatly enhance communication between schools and their stakeholders.
The WhatsApp Support Module is a powerful feature that allows you to connect with parents, students, and staff using WhatsApp. This module provides a seamless and efficient way to send messages, schedule appointments, and receive updates. In this tutorial, we will guide you on how to use the WhatsApp Support Module in InfixEdu School Management System.
Step 1: Setting up the WhatsApp Support Module
To use the WhatsApp Support Module, you need to set it up first. Follow these steps:
- Log in to your InfixEdu School Management System account.
- Go to the "Settings" tab and click on "WhatsApp Support Module".
- Click on the "Enable WhatsApp Support Module" button.
- Fill in the required details such as your WhatsApp Business Number, Verification ID, and OTP.
- Click on the "Save" button to complete the setup process.
Step 2: Configuring WhatsApp Templates
WhatsApp Templates are pre-defined messages that you can use to communicate with parents, students, and staff. Follow these steps to configure WhatsApp Templates:
- Go to the "Settings" tab and click on "WhatsApp Support Module".
- Click on the "WhatsApp Templates" tab.
- Click on the "Add Template" button.
- Enter the template name and select the type of template (e.g., appointment, message, etc.).
- Enter the message content and add any relevant fields (e.g., student name, date, etc.).
- Click on the "Save" button to save the template.
Step 3: Sending WhatsApp Messages
Once you have set up the WhatsApp Support Module and configured WhatsApp Templates, you can start sending messages. Follow these steps:
- Go to the "Students" or "Staff" tab and select the individual or group you want to send a message to.
- Click on the "Send WhatsApp Message" button.
- Select the WhatsApp Template you want to use.
- Fill in the required fields (e.g., student name, date, etc.).
- Click on the "Send" button to send the message.
Step 4: Scheduling Appointments
The WhatsApp Support Module also allows you to schedule appointments with parents and students. Follow these steps:
- Go to the "Appointments" tab and click on the "New Appointment" button.
- Select the individual or group you want to schedule an appointment with.
- Fill in the required details such as date, time, and location.
- Select the WhatsApp Template you want to use for the appointment reminder.
- Click on the "Save" button to schedule the appointment.
Step 5: Tracking WhatsApp Conversations
The WhatsApp Support Module also allows you to track your WhatsApp conversations with parents, students, and staff. Follow these steps:
- Go to the "WhatsApp Conversations" tab.
- Select the individual or group you want to view the conversation history for.
- View the conversation history, including messages sent and received, and appointments scheduled.
Conclusion
The WhatsApp Support Module is a powerful feature that can greatly enhance communication between schools and their stakeholders. By following these steps, you can set up the module, configure WhatsApp Templates, send WhatsApp messages, schedule appointments, and track WhatsApp conversations. With this module, you can increase efficiency, reduce paperwork, and build stronger relationships with parents, students, and staff.
General Settings
To configure the WhatsApp Support Module, navigate to Settings > WhatsApp Support. Under the General Settings, provide the following information:
- API Key: Your WhatsApp Business API Key obtained from Facebook for Developers.
- Send WhatsApp Message Using: Choose whether to send WhatsApp messages from a specific mobile number (set in the Number field below) or using the school's school-registered phone number set in the system.
- Number: The school's WhatsApp number used to send and receive messages, set if you choose 'Use School Phone Number'.
- Recipient Phone Numbers: Add multiple recipient numbers, separated by commas or line breaks, to be used for receiving WhatsApp responses from students.
- API End Point: Optional API endpoint to use the custom API gateway.
- Timeout (seconds): Set the timeout (in seconds) for outgoing requests to WhatsApp.
- Retry Limit: The number of times the API should retry a failed API call.
- User Name: Enter a default username for sending messages with.
- User Caption: Enter a default user caption for sending messages.
WhatsApp Broadcast Settings
In the WhatsApp Broadcast Settings, provide the following information:
- Number of Broadcast Groups: Select the maximum number of groups allowed for broadcasts.
- Maximum Participants per Broadcast: Set the maximum participants per broadcast group.
- Minimum Age: Minimum age for broadcast recipients to prevent abuse.
Automatic Reply Settings
In the Automatic Reply Settings, configure the automatic response template to be sent to WhatsApp inquiries:
- Yes Response: Define the reply template for affirmative responses ('yes' or 'approved' inquiries).
- No Response: Define the reply template for negative responses ('no' or 'denied' inquiries).
WhatsApp Settings
Set up your WhatsApp account to send and receive messages, using the WhatsApp Business settings:
- App ID: Your App ID from Facebook for Developers.
- App Secret: Your App Secret from Facebook for Developers.
- Account: The authorized account to be used.
API Request Settings
Customize the API requests using the following settings:
- User Agent: A custom User Agent (header) to identify yourself while making requests.
- Request Headers: You can add additional custom HTTP headers to API requests.
Here are the features extracted from the content:
- Convenient Communication: Many users are familiar with and regularly use WhatsApp, making it a convenient and accessible channel for communication.
- Real-Time Assistance: WhatsApp enables real-time communication, allowing users to receive prompt responses to their queries or concerns.
- Accessibility: WhatsApp is widely used across different devices and operating systems, ensuring that users can access support regardless of their device preferences.
- Personalized Interaction: Through WhatsApp, institutions can provide personalized support tailored to individual user needs.
- Module Setup: Administrators can configure the WhatsApp support module settings, including customizing the appearance of the support bubble, setting introductory messages, and adjusting functional settings.
- Agent Configuration: Administrators can designate agents who will handle incoming WhatsApp messages from users.
- Using the Module: Users can access the WhatsApp support feature by clicking on the support bubble icon displayed on the InfixEDU platform.
- Customization: The module offers layout settings that allow administrators to customize the design of the support bubble.
- Support Facility: Dedicated support is available for pre-sale queries, after-sales developer support requests, customization projects, and other queries.
- Update: The module is updated regularly, with the latest version being v1.0.0 (Initial Released).
- Request: Users are encouraged to provide feedback and rate the module with 5 stars if they like the work.
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