WooCommerce FAQ – Product FAQs

Introduction

WooCommerce is a popular eCommerce plugin for WordPress, and one of its many powerful features is the Product FAQ module, also known as FAQs. Product FAQs allow you to display frequently asked questions and answers about a specific product on your WooCommerce store. In this tutorial, we will walk you through step-by-step instructions on how to use and manage the WooCommerce FAQ – Product FAQs.

Why use Product FAQs?

Before we dive into the tutorial, let’s explain why using Product FAQs is beneficial for your eCommerce store:

1. Improved customer experience: By providing easily accessible information, you’re helping customers find answers quickly, which can reduce the time spent searching for answers and enhance their overall experience.
2. Increased conversions: By addressing common customer queries, you can reduce the number of potential customers abandoning their carts due to concerns or uncertainty.
3. Reduced support inquiries: By providing comprehensive FAQs, you can reduce the volume of support requests, freeing up your team to focus on more complex issues.
4. Improved SEO: Properly formatted FAQs can even improve your search engine rankings by providing unique and relevant content.

Getting started with WooCommerce FAQs

To set up WooCommerce FAQs, you need to have WooCommerce plugin installed and activated on your WordPress site.

Step 1: Enable WooCommerce FAQs

1. Go to your WordPress dashboard and navigate to WooCommerce > Settings.
2. Scroll down to the Product Pages section.
3. Check the box next to Enable FAQs.
4. Click Save Changes.

Step 2: Create a new FAQ Category

1. Navigate to WooCommerce > FAQs.
2. Click Add New Category.
3. Fill in the Name and Slug fields.
4. Choose Product FAQ as the Parent Category (if you want the FAQ to appear on a specific product page).
5. Click Add New Category.

Step 3: Create a new FAQ

1. Navigate to WooCommerce > FAQs.
2. Click Add New FAQ.
3. Choose the Category you created earlier.
4. Enter a brief Question and a detailed Answer.
5. Click Publish to make the FAQ live.

Step 4: Assign FAQs to products

1. Navigate to Products > Edit the product page you want to assign the FAQ to.
2. Scroll down to the Product data section.
3. Click Frequently Asked Questions.
4. Select the FAQs you want to assign to this product from the dropdown menu.
5. Click Update to save the changes.

Step 5: Display FAQs on your product page

1. Go to your storefront and navigate to the product page you assigned the FAQs to.
2. You should see the FAQ section below the product description and summary.

That’s it! You now have a complete WooCommerce FAQ set up on your WordPress site.

Review: WooCommerce Product FAQs Plugin

Rating: 0/5

The WooCommerce Product FAQs plugin allows you to add frequently asked questions (FAQs) to your products, providing a quick access to buyer information and reducing support questions. While it has some impressive features, its user experience is lacking and could be improved.

Features:

• Allows customers to attach files to their questions
• Supports file uploads via product page
• Can add unlimited questions and set product-wise
• Customization options for FAQs
• Comment section for users to ask questions and get answers
• Administrator can review and approve comments

Issues:

• The plugin’s UI is clunky and uninviting, making it difficult for users to find the FAQ section or interact with it
• There is no clear instruction on how to set up the plugin or configure its options
• The comment section is lacking a clear distinction between answered and unanswered questions, making it difficult for users to understand what has been resolved

Pros:

• The plugin has some nice features, such as allowing customers to attach files and the ability to set product-wise FAQs
• It is a decent way to reduce support questions by providing a quick access to buyer information

Cons:

• The user interface is confusing and difficult to navigate
• There is a lack of clear instructions or guidance on how to use the plugin
• The comment section could be improved to provide a clearer understanding of what has been resolved

Overall: The WooCommerce Product FAQs plugin has some good features, but its user experience is lacking. It needs improvement to provide a seamless and user-friendly experience for buyers and administrators. Until then, it may not be the best choice for e-commerce businesses.

• WooCommerce Product FAQ
  • Improves user experience of your shop
  • Provides quick access to buyers information
  • Reduces support questions and queries
  • Allows customers to attach files via product page
  • Improves frequently asked questions (FAQs) for products
  • Allows end-users to post questions and admin to approve
  • Has full customization options
  • Displays product questions on product pages
• Tooltip on comment count
  • Allows tooltip to display on comments count
  • Provides easy understanding of functionality
• FAQ’s answer and Comment Section
  • Displays answer of FAQ below question
  • Allows customers to like and dislike comments
  • Allows admin to review and approve comments
• Setting Options (WooCommerce Advanced FAQ’s)
  • General setting options:
    • Enable plugin
    • Question font size
    • Question background color
    • Question text color and font size
    • Pagination text color
  • Comment setting options:
    • Comment top title
    • Default comment approved/unapproved
    • Comment tab background color
    • Comment text color and font size
  • Ask a Question options:
    • Enable Ask a Question
    • Button text
    • Button text color
    • Button background color